Name: Jovo Hooks: How to Extend the Jovo Framework
Uploaded: 2019-02-28T12:35:35.000Z
Duration: 6 min 18 s
Description: Jovo Hooks: How to Extend the Jovo Framework

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

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Marketing Automation

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Product Intelligence

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Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

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Virtualization Security

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Church Management

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Hospital Management

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Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Drift

SAP Conversational AI (discontinued)

ZoomInfo Chat

ZoomInfo

AWS Chatbot

Amazon AWS

ManyChat

Tidio

ChatBot

LiveChat

Mercury.ai

Mercury.ai GmbH

360 SMS App

360 Degree Cloud Technologies Pvt Ltd

Jovo is a multimodal experience platform offered by Jovo.tech. According to the vendor, it is designed for professional teams of any size, from small startups to large enterprises. The product aims to enable these teams to build and run apps that work across smart speakers, the web, mobile, and more. Jovo provides a fully customizable and open-source framework for building voice and chat apps. 

## Key Features

According to the vendor, Jovo offers the following features:

**Cross-platform and multimodal**: Jovo allows users to build voice and chat apps that are compatible with various platforms, including smart speakers, the web, and mobile devices. Integration with platforms like Alexa, Google Assistant, and Facebook Messenger is supported. The vendor states that Jovo utilizes the Jovo output template engine, which enables the creation of apps with multiple modalities.

**Reusable and extensible**: Jovo's component and plugin architecture allows for the development of reusable and extensible voice and chat experiences. The vendor claims that developers can create highly modular apps using components and output classes. Additionally, plugins can be developed to integrate with services throughout the app lifecycle.

**Debugging and unit testing**: Jovo provides a browser-based tool called Jovo Debugger for testing voice and chat apps. The vendor states that the Test Suite enables unit testing to ensure app behavior meets expectations. According to the vendor, the Debugger can be customized with sequence buttons and connected to the same NLU services used in the app.

**Deployment and staging**: Jovo CLI allows for the deployment of projects to different environments using stage-specific configurations. The vendor says it supports deployment to various platforms like Alexa and Google Assistant. The CLI also provides convenient commands for synchronizing local files with developer consoles, such as Alexa.

**Self-hosted**: According to the vendor, Jovo apps can be hosted on users' own infrastructure using server integrations and staging capabilities. This offers flexibility and control over the app hosting environment.

**Customizable and extensible**: Jovo is an open-source framework that allows full customization and control over the app development process. The vendor states that developers can build custom plugins and integrate them with services throughout the app lifecycle. Additionally, Jovo Marketplace offers integrations and plugins to extend the functionality of Jovo apps.

Jovo is an Open Source Framework for Voice and Chat Experiences. It is presented as a multimodal experience platform that enables professional teams to build and run apps that work across smart speakers, the web, and mobile.

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Jovo.tech

Chatbots are AI to related to virtual sales or marketing assistants and like AI virtual sales assistants, they can be used to apply conversational marketing to web pages and apps. Chatbot platforms, or chatbot builders allow IT pros to build these conversational bots. They also be used for troubleshoot and IT operations support.

Chatbot

Open Source

how to use Jovo v4 to create an Alexa Skill and Google Action that uses 2 stages: a dev stage for local development and a prod stage that is being deployed to AWS.

Alexa and Google Assistant: Staging and Deployment DEEP DIVE

Learn how you can use Jovo v4 to create an Alexa Skill and Google Action that uses 2 stages: a dev stage for local development and a prod stage that is being deployed to AWS.

- Example: https://github.com/jovotech/jovo-sample-alexa-googleassistant-lambda
- Jovo: https://www.jovo.tech/

Jovo Hooks: How to Extend the Jovo Framework

Learn how to extend the Jovo Framework with lightweight plugins called Jovo Middleware Hooks: https://www.jovo.tech/docs/hooks

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chatbot automation

Refers to the personalization and overall quality of custom flows for  AI-based chatbot interactions to answer queries, book appointments, create tickets, transfer chats to an agent or direct users to a knowledge base. In addition to NLP, this may include AI learning/understanding models.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Chatbot Platforms

Jovo

Jovo

Overview

What is Jovo?