Name: K-Fuze CMS
Author: Ridgehead Software

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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K-Fuze CMS is positioned as a comprehensive customer management solution suitable for small to large enterprises. It is presented as a cloud-based or on-premise system that serves as both a content management system (CMS) and a customer support solution. The vendor claims that K-Fuze CMS empowers businesses to effectively manage and support their customer groups, users, and organizations. 

## Key Features

**Content Management Services**: According to the vendor, K-Fuze CMS offers a cloud-based content management system (CMS) that allows users to create, manage, and share various types of content, including FAQs, training materials, and multimedia content. The system also provides historical tracking for content interactions, enabling users to monitor editing, viewing, rating, and commenting activities.

**Customer Support Solution**: The vendor states that K-Fuze CMS caters to different customer groups, users, and organizations, delivering tailored support based on their specific needs and requirements. The system supports various authentication options, including oAuth, native K-Fuze CMS authentication, and Active Directory (AD) support for enterprises. User management is facilitated through grouping and role assignment.

**Web Management**: According to the vendor, users can create and manage entire customer support websites within K-Fuze CMS. They can design sitemap navigation, choose from six different themes, and customize the site with custom CSS styles. The system supports horizontal and vertical navigation, aiming to provide a seamless user experience.

**Hosting**: K-Fuze CMS offers the flexibility of hosting options, including cloud-based hosting on Microsoft Azure for high availability, scalability, and redundancy. Alternatively, on-premise hosting is available for additional security and control within enterprise organizations. The system is built on reliable Microsoft technologies, including SQL Server, Internet Information Services (IIS), and Solr.

**Software Development and Integration Services**: The vendor offers software development and integration services for various platforms and technologies. They claim expertise in developing customer management systems, content and knowledge management systems, and customer relationship systems. Their services are said to cater to industries such as banking, finance, education, healthcare, and more.

**Application Development**: According to the vendor, they specialize in custom application development for Windows, Mac, and Linux platforms. They claim to create tailored applications that meet clients' specific needs by leveraging their development environment and object-oriented language capabilities. These applications are said to include native user interface controls, database support, reporting tools, and internet and networking features.

**Development and Integration**: The vendor offers end-to-end development services, covering various stages of the development process. They claim to specialize in customer management solutions, content management systems, ticketing and customer care solutions, self-help portals, and more. Their development methodologies are said to be agile and adaptable to client requirements and timelines.

**Consulting Services**: The vendor provides consulting services for IT, call/contact center, and customer care leadership. They claim to assist clients in defining and executing technology and customer support strategies. Their services include contact center assessment, technology assessment, market opportunity analysis, business requirements development, organizational design, multi-channel customer care, outsourcing, business continuity planning, and more.

**Business Intelligence and Analytics**: The vendor offers database management and consulting services, specializing in installation, migration, upgrades, data analytics, performance analysis, optimization, data warehouses, monitoring, event management, administration, design and architecture, and custom reporting. They work with a wide range of databases, including Microsoft SQL Server, Oracle, IBM DB2, and more. Their focus is on leveraging data to improve business success through business intelligence, reporting, and data transformation.

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

K-Fuze CMS

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Ridgehead Software

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

K-Fuze CMS

Overview

What is K-Fuze CMS?