Name: KBPublisher
Price: 25 USD
Author: Double Jade

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Continuous Integration

Development

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Data Analytics  and BI Services

Document Generation

File Sync

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Design

Asset Tokenization

Cloud Storage

Container Management

DevOps

Disk Based Backup

Fraud Detection

Hadoop-Related

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Managed Private Cloud

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Requirements Management

SSL Certificate

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Task Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

Data Loss Prevention

User and Entity Behavior Analytics (UEBA)

Security

Automotive

Catering

Church Management

Estate Planning

Hotel Management

Insurance Claims Management

Law Practice Management

Multiple Listing Service (MLS)

Vertical-Specific

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Helpful Content Sharing: Users have found KBPublisher to be helpful in sharing suitable content like case studies and white papers with the right key people. Some reviewers have stated that it has improved their ability to perform this routine job better and with ease.

Affordable Pricing: Several users have appreciated the affordable pricing of KBPublisher. They note that while the software is cheap, they feel that the quality matches the price.

Decent Search Engine: Once articles are successfully loaded and tags are applied, reviewers have praised KBPublisher for having a decent search engine. This feature enhances the usability of the software and allows users to easily find relevant information.

1. Poor Support Experience: Some users have expressed frustration with the support team, stating that they encountered difficulties in getting their questions answered and felt like they were going around in circles for several days.

2. Inadequate Documentation: Several reviewers have found the documentation to be lacking, mentioning broken links and incomplete information. This has added to their frustration when trying to navigate and understand the software.

3. Slow Loading Time: Users have reported significant delays when loading articles that contain pictures or other media. They have found it difficult to quickly upload content, which can hinder productivity and efficiency in managing knowledge base articles.

KBPublisher has proven to be a valuable tool for users looking to centralize their in-house documentation and procedures. With its searchable platform, users can easily access the information they need, saving time and energy when resolving issues. This efficiency allows support staff to be freed up for other projects, resulting in increased productivity. While some users have reported difficulties with uploading articles to a usable format, with only copy-paste having partial functionality, the software's versatility and suitability for a wide range of applications, including educational knowledge bases, have been praised by users. Additionally, the proactive and helpful support team has provided valuable assistance to users, suggesting fixes for their sites. KBPublisher's seamless integration into the systematic process of knowledge management has empowered users to develop and maintain their knowledge base effectively.

Another notable use case is the successful application of KBPublisher by legal services organizations. These organizations have utilized the software as a means to share information on public health insurance programs with the public. KBPublisher provides a fully-formed knowledge base system that is reliable and user-friendly. The installation and administration process have been relatively straightforward, with the latest version offering configurable features and built-in reports. Users appreciate the exceptional customer support they receive, with even the company's founder being personally involved in responding to requests and providing courteous and helpful assistance. Overall, KBPublisher has become an essential business tool for many users, offering an inexpensive, easy to set up, and scalable solution for sharing technical knowledge within service and support departments as well as the sales department for convenient access to shared information.

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KBPublisher Cloud Enterprise

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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