Name: Keeping.com
Price: 10 USD
Author: Katsu Ventures

Digital Adoption

Help Desk

Web and Video Conferencing

Customer Support

Software Configuration Management

WebOps

Development

Higher Education

Education

Business Intelligence (BI)

Collaboration

File Sharing

Streaming Analytics

Visual Collaboration

VoIP

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bug Bounty

C/C++ Integrated Development Environments

Cloud Storage

Data Recovery Service

Database Management

Enterprise Architecture Management

Fraud Detection

Hadoop-Related

High Availability Cluster

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

IoT Security

MLOps

Network Performance Monitoring

Network Virtualization

Non-Relational Databases

Process Mining

Session Border Controllers

Threat Hunting

Web Access Management

Web Portal

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Customer Reference Management

Demand Generation

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Personalization Engines

Retail Media Advertising

SMS Marketing

Social Media Management

Survey & Forms Building

Video

Web Analytics

Marketing

Project Management

Prototyping

Professional Services

Conversation Intelligence

Customer Relationship Management (CRM)

Multichannel Retail

Sales

Insurance Underwriting and Rating

Library Management

Medical Billing

Military and Defense

Moving Software

OSS/BSS (Operations Support/Business Support)

Vertical-Specific

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Keeping.com is a shared inbox tool designed to enhance email communication and collaboration for teams. According to the vendor, it enables users to efficiently manage shared inboxes, such as support@ and info@, directly within Gmail. It caters to businesses of all sizes, including small startups and large enterprises, and is utilized by various professions and industries, such as customer support teams, help desk teams, sales and marketing teams, IT and tech support teams, and eCommerce companies.

## Key Features

**Shared Inbox**: According to the vendor, Keeping.com allows users to manage shared inboxes, like support@ and info@, directly from within Gmail. Users can collaborate and respond to support emails from their own Gmail inbox, eliminating the need for multiple logins or external applications. The shared inbox feature facilitates the organization and prioritization of support emails, as well as the assignment of ownership and tracking of email statuses.

**Customer Support**: Keeping.com provides a streamlined email ticketing system for customer support. According to the vendor, users can efficiently organize and categorize support emails, track response times, and measure customer satisfaction. The tool also includes collision detection to prevent multiple team members from simultaneously working on the same support request.

**Help Desk**: Keeping.com can be utilized as a help desk tool to promptly track and resolve customer issues. According to the vendor, users can convert emails into support tickets, assign and prioritize them, and monitor their progress. The tool offers robust reporting and analytics to measure team performance and identify areas for improvement.

**Google Groups**: Keeping.com seamlessly integrates with Google Groups to enhance functionality and provide additional features. According to the vendor, users can collaborate on emails, share private notes, and assign and prioritize incoming emails by incorporating Keeping.com into a Google Group.

**Multiple Inboxes**: Keeping.com allows users to efficiently manage multiple Gmail inboxes from a single account. According to the vendor, users can log into a single account and access all their shared mailboxes in one centralized location, streamlining email management and organization.

**Gmail Templates**: Keeping.com empowers users to create and share Gmail templates for quicker responses. According to the vendor, users can save and share commonly used questions and responses as templates, reducing repetitive typing and ensuring consistency in email communication.

Basic

Organization

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

osTicket is an open-source help desk / ticketing platform that can create inquiries online, through email, and through phone calls.

osTicket

Keeping.com

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Katsu Ventures

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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Overview

What is Keeping.com?