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Kindrid's software offers a variety of features to help churches and organizations streamline their giving processes. With online giving, …
Overview
What is Kindrid?
Kindrd is a fundraising solution for churches, from Ministry Brands.
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What is Kindrid?
Kindrd is a fundraising solution for churches, from Ministry Brands.
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- Premium Consulting/Integration Services
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Product Demos
Kindrid Demo
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Product Details
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What is Kindrid?
Kindrid Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Kindrid's software offers a variety of features to help churches and organizations streamline their giving processes. With online giving, text-to-give, and recurring giving options, Kindrid has made tithing more secure and convenient for users, resulting in increased online gifts for a church. Users have reported that the real-time tracking of gifts and donor information has provided them with valuable insights into their fundraising efforts. Additionally, Kindrid's customer support team is responsive and knowledgeable, with one-on-one training available to help users solve issues in a reasonable time frame.
However, some users have reported issues with integration with other platforms, making the admin side clunky and difficult to navigate. Others have discussed difficulties with the pin number security measure and text-to-give feature, which has become worthless to some users due to recent platform changes. Despite these issues, overall users have found Kindrid's customizable reports and marketing materials beneficial when it comes to designating gifts and printing out reports.
One key business problem solved by using Kindrid's software is the ability to offer text giving to members and guest users while providing easy customization and categorization of gifts. This has made giving faster, simpler, and more efficient for users. For churches looking to increase their online giving efforts or those looking to streamline their giving processes, Kindrid can be an effective solution.
Intuitive User Interface: Many users have praised Kindrid's intuitive user interface, making it easy for anyone to give donations. Reviewers have stated that the system is very stable and responsive, allowing them to manage donations with ease.
Prompt and Friendly Customer Support: The software's customer support team has been widely praised by reviewers for being friendly, patient, and responsive to users' questions or support needs. Users can easily get answers within a few minutes through live chat or email.
Convenient Text-to-Give Feature: A game-changer for congregations and nonprofits, especially for millennial donors who prefer mobile giving, Kindrid's text-to-give feature has received high praise from many reviewers. This feature captures information from text-giving in real-time, making it easy to see donations as they occur.
Slow Refunds: Users have reported that refunding ACH payments can take up to 10 days, causing frustration and inconvenience for customers. This issue has been mentioned by multiple reviewers.
Technical Issues: Recent changes to the platform have resulted in technical glitches with text-to-give options, rendering it unusable for long-time customers. This problem has been raised by several users who have experienced difficulties using Kindrid since the updates were implemented.
Limited Reporting Features: The reporting features on Kindrid are limited and lack preparation for transitions, making it difficult to run reports by keyword or track basic information such as the number of recurring givers or new givers. Many users find this frustrating and inconvenient when trying to manage their accounts effectively.