Name: Kipsu
Author: Kipsu

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Functional Testing

Kubernetes Monitoring

No-Code Development

Development

Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Facility Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

Referral Marketing

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Field Sales Software

Sales Performance Management

Sales

Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

Rental Property Management

Restaurant Management

Vertical-Specific

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Kipsu is a messaging platform designed to assist service professionals in delivering customer experiences. According to the vendor, Kipsu enables service teams to provide elevated customer service by utilizing features such as texting, in-app messaging, and integration with social messengers. The product is suitable for businesses of various sizes, from small enterprises to large corporations, and can be utilized in industries such as hospitality, enterprise, higher education, healthcare, and multifamily.

## Key Features

**Seamless Implementation**: According to the vendor, Kipsu seamlessly integrates into existing service models, reducing front desk traffic and phone calls. It aims to be easily incorporated into daily routines and offers compatibility with most major property management system providers.

**Staff-Facing Mobile App**: The Kipsu mobile app allows staff members to message guests from any mobile device, providing convenience for communication even when they are not at the front desk.

**Internal Team Communication**: Kipsu's team group messaging functionality enables real-time communication among team members, ensuring prompt addressing of guest requests and facilitating efficient triaging.

**Reporting and Analytics**: Kipsu offers reporting capabilities that provide insights into team performance and capture valuable data from guest interactions. The vendor suggests that this data can be utilized to build a comprehensive database of common requests and potential pain points.

**Web-Based Platform**: Kipsu is a web-based platform that eliminates the need for hardware or software installation. Guests can message the staff without the need to download any additional applications.

**Capture Real-Time Feedback**: According to the vendor, Kipsu allows teams to address guest questions, concerns, and capture feedback before it becomes public or appears in surveys. This proactive approach aims to prevent negative reviews and enable effective service recovery.

**Boost Engagement**: Kipsu's digital messaging provides a private and personalized way for guests to connect with the team, even in sensitive situations. The vendor suggests that this enhances guest engagement and overall satisfaction.

**Go Beyond Traditional SMS**: Kipsu integrates with various messaging channels, including SMS, WhatsApp, iMessage, and more. According to the vendor, this multi-faceted approach maximizes the reach of service teams, extending digital services to guests regardless of their device or preferred channel.

**Extend Service Digitally**: The vendor claims that Kipsu empowers service leaders to enhance their current service model by integrating texting and digital messaging options. This enables personalized and high-touch service to be extended digitally, meeting guests where they are.

TrueDialog is a cloud-based mobile text messaging solution that supports instant, personalized communication between businesses and their customers, from the company of the same name in Austin, Texas.

Small Business

Business Pro

Custom Enterprise

Pay-as-you-Go

API Only

ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.

Starter

Plus

ActiveCampaign

Kipsu

SMS Marketing

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Kipsu

Overview

What is Kipsu?