Name: KIX
Price: 33 USD
Author: cape IT

Call Center Workforce Optimization

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Augmented Reality Development

Batch Management Software

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Meeting Management

Privacy Policy Generators

Enterprise

Accounting

Accounting and Tax Services

Blockchain Payments

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

SaaS Management

Software-Defined WAN

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Competitive Intelligence

Content Management

Email Deliverability

Email Marketing

Email Testing

Employee Advocacy

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Government Contracting

Proposal

Sales

Cloud Access Security Brokers

Data-Centric Audit Protection (DCAP)

Security

Digital Forensics

Financial Services CRM

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Workflowy

Icertis

CobbleStone Contract Insight®

CobbleStone Software

OpenText Contract Center

OpenText

Conga CLM

Conga

Contract Logix

Contract Logix, LLC

Concord

Concord Worldwide, Inc.

Agiloft

DocuSign CLM

DocuSign

SAP CLM, discontinued

KIX Cloud

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

Vivantio

SolarWinds Web Help Desk (WHD)

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.

IT Service Management (ITSM)

cape IT

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Service restoration

Impact assessment and automated fixes for common problems

Self-service tools

Repository of information documenting common issues and known resolutions which can be accessed directly by users

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

ITSM reports and dashboards

Reports and dashboards are used to optimize service desk operations by supplying key performance and capacity data

ITSM asset management

Managing all IT assets and enforcing policy rules

Configuration mangement

Database for tracking and reporting all business assets

Asset management dashboard

Dashboard showing organization's software portfolio

Policy and contract enforcement

Ensuring that requesters have eligibility before fullfullment

Change management

Ensuring standardized processes for making changes to IT infrastructure

Change requests repository

Single repository of all planned changes and releases

Change calendar

Calendar showing change schedule to stakeholders

Service-level management

Process for negotiating agreements regarding service level expectations, and ensuring these are met

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

IT Service Management (ITSM) Tools