Name: Landpark Helpdesk
Author: Landpark Software

Call Center Workforce Optimization

Help Desk

Web and Video Conferencing

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Chatbot

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Admissions and Enrollment

Classroom Management

Education

Business Intelligence (BI)

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Statistical Analysis

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Accounting

Accounts Payable

Financial Planning and Analysis (FP&A)

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Block Storage

Cloud Data Warehouse

Cloud Storage

Configuration Management Databases

Deception Technology

Encryption Key Management

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Integration Platform as a Service (iPaaS)

IoT Device Management

Load Balancing

Network Performance Monitoring

Operating Systems

SOA Governance

SaaS Backup

Server Virtualization

Service Desk Outsourcing

Vector Databases

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Success

Digital Content Creation

Email Marketing

Market Intelligence

Marketing Automation

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Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

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Field Sales Software

Sales Performance Management

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Agriculture

Construction Takeoff and Estimating

Dealer Management

Direct Secure Messaging

Equipment Rental

Fleet Management

Insurance Suites

PCB Design

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Landpark Helpdesk is an IT service management and support ticketing solution designed to efficiently manage and track customer support requests, incidents, and service requests. According to the vendor, Landpark Helpdesk is suitable for organizations of all sizes, including IT departments, helpdesk and support teams, managed service providers, professional service firms, and educational institutions.

## Key Features

**Ticket Management**: According to the vendor, Landpark Helpdesk allows users to efficiently manage and track customer support requests, incidents, and service requests. Tickets can be assigned and prioritized to the appropriate support staff, and the status and progress of each ticket can be tracked throughout its lifecycle.

**Knowledge Base**: The vendor states that Landpark Helpdesk enables users to create and maintain a centralized knowledge base of common issues and resolutions. This includes self-service options for customers to find answers to their questions, reducing the volume of support tickets by empowering customers to resolve their own issues.

**SLA Management**: According to the vendor, Landpark Helpdesk allows users to define and enforce service level agreements (SLAs) to ensure timely resolution of customer issues. Response and resolution time targets can be set for different ticket priorities, and SLA compliance can be monitored with the ability to generate reports to track performance.

**Automation and Workflow**: The vendor claims that Landpark Helpdesk enables users to automate repetitive tasks and workflows, improving efficiency. Users can define and enforce business rules and escalation procedures, and streamline ticket routing and assignment based on predefined criteria.

**Reporting and Analytics**: According to the vendor, Landpark Helpdesk provides customizable reports and dashboards to track key performance indicators (KPIs). Users can analyze ticket trends, response times, resolution rates, and customer satisfaction to gain insights into support team performance and identify areas for improvement.

**Customer Communication**: Landpark Helpdesk allows users to communicate with customers through multiple channels, including email, web portal, and chat. Automated notifications and updates can be sent to customers regarding their tickets, and a complete history of customer interactions and communications can be maintained.

**Integration and Customization**: According to the vendor, Landpark Helpdesk can integrate with other IT systems and tools, such as asset management and monitoring solutions. The helpdesk interface, workflows, and forms can be customized to match specific business requirements, and functionality can be extended through APIs and plugins to connect with other applications.

**User Roles and Permissions**: Landpark Helpdesk allows users to define user roles and permissions to control access to different features and data. Roles with varying levels of privileges can be assigned to ensure data security and compliance, enabling collaboration and coordination among support staff with role-based access control.

**Mobile Support**: According to the vendor, Landpark Helpdesk provides mobile support, allowing users to access the platform and manage tickets on the go using mobile devices. Users can respond to customer inquiries, update tickets, and access knowledge base articles remotely, providing support anytime, anywhere.

**Multilingual and Multichannel Support**: Landpark Helpdesk offers support in multiple languages to cater to a diverse customer base. Users can manage customer inquiries and tickets across various communication channels, such as email, phone, and social media, ensuring consistent and seamless support experiences across different channels.

GrooveHQ is a simple help desk platform meant for small businesses and startups. The free version contains a ticketing system for two teammates. The $15 per agent, per month paid plan supports unlimited users, white labeling, integrations, and a workflow system for prioritizing tickets.

GrooveHQ

Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service.

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Landpark Helpdesk

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Landpark Software

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Landpark Helpdesk

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What is Landpark Helpdesk?