Name: ShoreTel is Now Mitel
Uploaded: 2017-09-26T01:27:27.000Z
Duration: 2 min 1 s
Description: See why Mitel & ShoreTel are stronger together. A message from CEO, Rich McBee.

Help Desk

Web and Video Conferencing

Customer Support

Version Control

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Contract Management

Enterprise Legal Management

Policy Management

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Converged Network Adapters (CNAs)

Data Catalog

Data Center Networking

Data Integration

Database Load Balancing

Density-Optimized Servers

Fraud Detection

Integration Platform as a Service (iPaaS)

Managed DNS

Managed File Transfer (MFT)

Managed Hosting

Mobile Application Performance Monitoring  (APM)

Mobile Device Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Observability

Server Management

Time Series Databases

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Contest Management

Customer Journey Analytics

Digital Asset Management

Email Marketing

Marketing Analytics

Marketing Automation

Mobile Advertising

Mobile Analytics

Press Release Management

Product Information Management (PIM)

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Call Recording

Customer Communication Management

Customer Relationship Management (CRM)

Presales

Sales

Civil Engineering

Construction Workforce Management

Dental

Loan Servicing

Patient Engagement

Revenue Cycle Management (RCM)

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### Unified Communications
Users have expressed a range of opinions regarding LANtelligence's unified communications capabilities. While some users appreciate the ease of use and integration with their CRM systems, others have encountered technical glitches and outages that have impacted their daily operations. The ability to quickly transfer calls and access voicemails efficiently has been highlighted as a positive aspect, but issues with call reliability and system downtime have been a cause of frustration for some users. Despite mixed feedback, the overall consensus leans towards acknowledging the potential benefits of LANtelligence's unified communications features while also recognizing areas that require improvement for a more seamless user experience.

### Call Management
The reviews suggest that users find LANtelligence's call management capabilities to be user-friendly and efficient. The ability to quickly search for colleagues and transfer calls with ease are highlighted as positive aspects of the system. Users appreciate the interactive nature of the software, which simplifies the process of making calls and handling them through the hardwired phone. The platform's simplicity and ease of use are noted, making it accessible even for beginners in call management tasks.

### Collaboration Tools
Some users find LANtelligence's ad-hoc meeting function lacking in features, while others appreciate its simplicity and ease of use for basic call management tasks. The platform's ability to facilitate networking and chat through ad-hoc meetings receives mixed feedback, with some users suggesting room for improvement in enhancing collaboration tools capabilities.

### CRM Integration
Users generally praise LANtelligence for its CRM integration functionality. The ability to integrate CRM systems efficiently and effectively is a key feature that users appreciate. They find that the CRM integration enhances their user experience and streamlines their workflow. However, there are some mixed opinions about the depth and customization options of LANtelligence's CRM integration capabilities. Some users feel that while the integration is helpful, there is room for improvement in terms of flexibility and advanced features.

### User Experience
Users appreciate the ease of use and intuitive design of LANtelligence's user interface, making the transition process smooth and hassle-free. While some users expressed a desire for more integrated functionality within existing software platforms, overall, the consensus is positive regarding the user experience provided by LANtelligence. The majority of users found the options offered by LANtelligence to be beneficial and conducive to their workflow, contributing to a generally positive experience with the software.

MiCollab has proven to be a valuable tool for businesses looking to streamline their communication processes. Users have found it to be a simple and efficient software for locating contacts within the software directory, saving them time and effort. Additionally, the integration with Plantronics has provided users with a convenient hands-free collaboration experience, allowing them to communicate seamlessly without being tied down to their desk phones.

For businesses with 10 or more people, some users highly recommend MiCollab as it meets their needs effectively. However, it is important to note that MiCollab's limited support for phone calls only has led some users to explore alternative software solutions to fulfill their system requirements.

Many users have found that a cloud solution better suits their needs, as it offers essential features like remote phones, voicemail, fax, and recorded lines. While MiCollab is generally considered a good application with an easy-to-use interface, some users have expressed frustration due to the lack of desired features. For instance, there are no plans by MiCollab to add additional tools like SMS, and the reporting capabilities are deemed outdated.

In call center environments, some users have experienced constant outages lasting for hours, significantly impacting phone functionality. This ongoing issue has caused frustration over the course of a year. It is important for potential users to consider this aspect when evaluating MiCollab for their call center needs.

Overall, MiCollab addresses key business problems related to communication efficiency and collaboration but may fall short in meeting specific feature requirements and reliability expectations in certain contexts.

LANtelligence headquartered in Encinitas offers their suite of UCaaS and contact center implementation services.

LANtelligence

Primarily to help companies cut the cost of providing service or to fill a project-based service need, some professional services companies offer hosted communications. Also, they may present a potential partner for outsourcing a variety of IT management services such as help desk and product support, technology consulting, operational services, development and integration, expense management and other services.

Communications Outsourcing

ShoreTel is Now Mitel

See why Mitel & ShoreTel are stronger together. A message from CEO, Rich McBee.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is LANtelligence?