Name: Latchel
Author: Latchel

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Continuous Integration

Development

Higher Education

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sync

Office Suites

Streaming Analytics

Enterprise

Accounting

Cryptocurrency Mining

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Virtualization

Change and Configuration Management

Cloud Storage

Digital Experience Monitoring (DEM)

Disaster Recovery

Disaster Recovery as a Service (DRaaS)

Enterprise Printing

Fraud Detection

IT Service Providers

Incident Response

Integration Platform as a Service (iPaaS)

IoT Security

Managed Security Service

Message Oriented Middleware

Network Performance Monitoring

Open-Source Database

Penetration Testing

Phishing Detection and Response

Routers

Sensitive Data Discovery

Virtualization Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Mobile Marketing

Personalization Engines

Public Relations (PR)

Retail Media Advertising

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Security Posture Management

Security

Clinical Trial Management

Interior Design

Law Practice Management

Nonprofit Advocacy

OSS/BSS (Operations Support/Business Support)

Practice Management

Real Estate Property Management

Vertical-Specific

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large

VTS, Inc.

Yardi Voyager

Likelihood to Recommend

Likelihood to Renew

Usability

Support Rating

Implementation Rating

Yardi

AppFolio Property Manager

AppFolio Inc.

Sage 300 Construction and Real Estate

Sage

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Zillow

Buildium

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Condo Control Central

CoStar Real Estate Manager

CoStar Group

Entrata

MRI Residential Management

MRI Software

Latchel, headquartered in San Francisco, handles maintenance calls and requests and connects residents to pros for house cleaning, furniture assembly, and emergency services. Latchel is a platform that combines revenue-generating resident amenities with maintenance software to empower property managers to deliver customer service. Latchel’s communication team becomes a frontline customer service center, screening for emergencies and proactively troubleshoot to reduce unnecessary maintenance spend.

Top Rated 2023

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monday.com Work OS is an open platform designed so that anyone can create the tools they need to run all aspects of their work. It includes ready-made templates or the ability to customize any work solution ranging from sales pipelines to marketing campaigns, CRMs, and project tracking.

Basic

Standard

monday.com

Professional Services Automation

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Quotes/estimates

Project & financial reporting

Integration with accounting software

Latchel

Real estate property management software helps property managers and real estate owners manage commercial and residential rental properties with capabilities such as online applications and lease agreements, vacancy posting, rent collection, maintenance cycles, and tenant screening.

Latchel Premium Maintenance Demo

This is a video demonstration of the Resident portal in the Latchel maintenance workflow.

Latchel - Resident Maintenance Workflow Demo

Luna Properties is a full-service property management company based in Bozeman, Montana. They offer marketing and leasing, financial reports, rent collections and distributions, tenant and client communications, and maintenance.

Luna Properties found Latchel at the beginning of 2022 when they realized they needed extra support for their maintenance department. While they were using a different software at the time, this was still an overwhelming process for their team. Luna Properties needed a solution that offered faster service for their residents. 

Since partnering with Latchel, Luna Properties’ workload has decreased immensely. They’ve been able to take a step back while still being kept in the loop with Latchel’s notifications and dashboard where they have access to all their maintenance data.

Luna Properties’ owner, Shannon Weber, mentions that since using Latchel, she’s noticed the amount of work orders go down which can be attributed to Latchel’s video troubleshooting services. She says: “My most favorite part about Latchel is the 24/7 video troubleshooting option for the tenants. I feel like that is an awesome service and it's helping resolve simple issues that otherwise would have taken more time for us to call in or Latchel would call a third party vendor and where we live, those vendors are going to charge you $100 just to come out to see what's going on.”

Not only has Luna Properties been able to improve their maintenance process but they’ve been able to enhance their residents’ experience by leveraging Latchel’s Resident Benefit Hub. They’ve been able to offer their residents perks that are supportive to their lifestyle and have gotten a lot of value out of that.

We can’t wait to see what the future holds for Luna Properties and look forward to continuing to support them along the way.

To learn more about Luna Properties, visit their website here: https://lunaproperties.biz/

To learn more about how Latchel can help your property management company streamline your processes while enhancing your resident experience, request a demo today: https://latchel.com/demo-request/

Latchel Customer Testimonials: Luna Properties

Time stamps:
Intro: 0:00
What made you decide to work with a company like Latchel?: 0:42
What has been the biggest value so far from Latchel?: 1:28
What's the biggest value Latchel has brought to your residents?: 3:42
How would you recommend Latchel to another Property Management Company?: 4:25
Anything else you'd like to add about your experience with Latchel so far?: 5:26

RHOME is a premier North American property management and leasing company providing unparalleled customer service to owners and tenants in both the single family and multi-family markets across the United States and Canada.

RHOME was looking to integrate with a company to offer support to help handle the bandwidth of their operations. 

Latchel has been able to help RHOME fill that void by diagnosing their maintenance issues, handling the maintenance calls, and more. Latchel has also allowed RHOME to provide an unbeatable rental experience to their residents by being more responsive to their maintenance needs.

Director, Leasing & Sales UT and Realtor, Bryce Ross, says:
“Customer service of the Latchel team is pretty much beyond any other third party integration we work with. So, we have a fairly dedicated concierge person and that's not just what Maddie is, but that's how we feel. We feel like we have very personal service with Latchel and it's been very helpful, in the setup, in the continuance of using. She's been with us for a full year of just being there for everything we need. So, help diagnose and troubleshoot and even take our suggestions and make it better for us and better for Latchel, which has been really nice to see.”

We look forward to helping RHOME continue to provide their residents with a high-level of service. 

To learn more about RHOME, visit their website here: https://www.rhomepm.com/

To learn more about how Latchel can help your property management company streamline your processes while enhancing your resident experience, request a demo today: https://latchel.com/demo-request/

Latchel Customer Testimonials: Rhome

Latchel Customer Testimonials: South Bay Homes

Rincon Property Management is a full-service residential management firm based out of Ventura, CA. Whether you're handling the needs of multiple properties or just need some help with one single family home, Rincon is ideally positioned to help you meet your goals.

Rincon Property Management was searching for a maintenance solution to help support their team with handling calls and coordination. Since using Latchel, they’ve been able to save a huge amount of time on maintenance and every tedious detail that goes into that.

Broker/Owner, Peter McKenzie says:
“Latchel saves us probably about 80% of the work hours we used to spend on maintenance, Latchel does for us – and that’s what I love about Latchel.”

It’s hard to focus your time on growth and customer service when a large chunk of your time is being spent on the headache that is property maintenance. That’s why Latchel is so valuable. We look forward to helping Rincon Property Management continue to save time so they can focus on what really matters.

To learn more about Rincon Property Management, visit their website here: https://www.rinconmanagement.com/

To learn more about how Latchel can help your property management company streamline your processes while enhancing your resident experience, request a demo today: https://latchel.com/demo-request/

Latchel Customer Testimonials: Rincon Property Management

Latchel Customer Testimonials: North County Property Group

Latchel Customer Testimonials: The Joseph Group

Latchel Live Demo

Latchel Customer Testimonials: RPM Affiliates

Reviews

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Latchel

Overview

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Pricing

Latchel

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Product Demos

Latchel Customer Testimonials: RPM Affiliates

Latchel Live Demo

Latchel Customer Testimonials: The Joseph Group

Latchel Customer Testimonials: North County Property Group

Latchel Customer Testimonials: Rincon Property Management

Latchel Customer Testimonials: South Bay Homes

Product Details

What is Latchel?

Latchel Technical Details

Comparisons

Compare with

VTS

Yardi Voyager

AppFolio Property Manager

Sage 300 Construction and Real Estate

Dotloop

Buildium

Condo Control

CoStar Real Estate Manager

Entrata

MRI Residential Management

Reviews