Name: Layerise
Rating: 1 (1 reviews)
Author: Layerise

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Development

Board Management

Business Intelligence (BI)

Collaboration

Facility Management

Operational Analytics

Privacy Policy Generators

Enterprise

Accounting

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Data Collaboration

Data Mapping

Density-Optimized Servers

Email Encryption

Fraud Detection

IT Service Providers

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Network Simulation

Platform-as-a-Service (PaaS)

Robotic Process Automation (RPA)

Telecom Expense Management (TEM)

Web Scraping

Workload Automation

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Employee Advocacy

Local Marketing

Marketing Automation

Mobile Analytics

Screen and Video Capture

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Website Builder

Marketing

Job Site Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales Engagement

Social Commerce

Sales

File Integrity Monitoring

Security

Camp Management

Chargeback Management

Dental

ID Card

Laboratory Information Management

Nonprofit CRM

Vertical-Specific

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Layerise is a customer registration and loyalty platform designed for small to large consumer brands. According to the vendor, it enables brands to convert retail and marketplace customers into new sales opportunities by capturing customer data and providing personalized experiences. This platform is intended for marketing and e-commerce specialists, customer success managers, product managers, retailers, and consumer goods manufacturers who aim to enhance customer engagement and drive sales growth.

## Key Features

**Customer Registrations**: According to the vendor, the platform allows businesses to collect 1st party customer data and enables customers to quickly register their product ownership. It can capture critical customer registration data such as email, serial number, proof of purchase, and store name.

**Educate & Engage**: The vendor claims that the platform provides digital onboarding, FAQs, user manuals, live support, and product reviews. It offers interactive and informative Highlights to guide and troubleshoot, as well as brand-safe product-specific Assistants for onboarding, assembly guides, and troubleshooting.

**Service & Support**: The vendor states that the platform offers language-agnostic guides for product features, changes, and maintenance activities. It provides personal assistance and support through Assistants and chat functionality. Additionally, it highlights tips and good-to-know areas to help customers get the most out of the product.

**Marketing Campaigns**: According to the vendor, the platform allows businesses to build automated marketing campaigns based on customer data. It enables targeting campaigns based on product registration, location, and other customer attributes. The vendor claims that this can help lower unsubscribe rates by sending personalized and relevant messages.

**Integrations**: The vendor states that the platform can easily integrate with BI, PIM, CRM, and marketing tools. It allows businesses to feed customer data into preferred marketing platforms.

Zoho Corporation offers Zoho CRM Plus, a customer experience management platform that features a virtual AI assistant, process automation and business rules engine, and customer behavior analytics.

Basic

Suite Team

Suite Professional

Suite Enterprise

Suite Growth

Layerise

Customer Engagement

Likelihood to Recommend

Zendesk Guide

Gorgias

Layerise 2024-02-22 04:47:02

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Customer Engagement Platforms

While we initially implemented Layerise to enhance our customer support system, the experience has unfortunately fallen short of our expectations. The platform was intended to host ‘how-to’ guides, FAQs, and interactive walkthroughs; however, in our experience, it has been plagued by technical issues and a user interface that our customers find confusing. The promised self-service efficiency has not materialized for us, leading to an increase in support tickets as customers struggle with navigation

Better customer service
Better site reliability
Sticking to company vision

0 additional agents needed due to Layerise

Layerise

Overview

What is Layerise?