Name: LCM
Author: Acqueon

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Interactive Voice Response (IVR)

Enterprise

Accounting

CTRM

Revenue Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Data Governance

Data Pipeline

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Remote Support

Security Validation

Software Defined Storage (SDS)

Solid State Drives

Static Application Security Testing (SAST)

Threat Hunting

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Marketing

Event Registration

Marketing Automation

Online Reputation Management

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Professional Services Automation

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

eCommerce

Sales

Microsegmentation

Security

Auto Repair

Building Information Modeling (BIM)

Car Rental

Church Management

Insurance Agency Management

Vertical-Specific

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LCM (Lead Campaign Manager) is a sales engagement solution offered by Acqueon Inc. According to the vendor, LCM is designed to modernize lead generation, accelerate speed-to-lead, enable virtual selling, and improve customer retention. The product is intended for small, medium, and large enterprises across various industries. Sales professionals, inside sales teams, customer success managers, contact centers, and both B2B and B2C enterprises are among the target users of LCM.

## Key Features

**Campaign Manager**: According to the vendor, LCM's Campaign Manager is equipped with advanced omnichannel capabilities and built-in call compliance. It offers features such as auto-dialer and omnichannel workflow management to facilitate lead generation and prospecting. The Campaign Manager also prioritizes incoming leads and assigns high-value leads to available sales associates for rapid response.

**Call Summarization**: The vendor claims that LCM's Call Summarization feature can save time and improve agent productivity. Powered by AI technology, it automatically generates post-call notes in seconds, reducing post-call administrative work. The feature aims to allow agents to focus on engaging with customers, while providing accurate and complete call notes for quality control and compliance purposes.

**Compliance Center**: The vendor states that LCM's Compliance Center offers enhanced options to ensure 100% adherence to call and outbound campaign compliance. It helps contact centers stay compliant with various regulations, including TCPA, FDCPA, DNC, GDPR, CCPA, and more. The Compliance Center includes real-time compliance checks for new contacts that must be avoided, as well as workflows and reporting for Right-to-Know and Right-to-be-Forgotten requirements.

**CRM Connector**: According to the vendor, LCM's CRM Connector seamlessly integrates contact center telephony with Salesforce and CRM desktops. It enables click-to-dial and search-and-dial functionalities, bringing inbound and outbound telephony directly to CRM applications. The CRM Connector also offers customizable screen pop and automated wrap-up and after-call work, aiming to provide a streamlined agent experience.

**EHR Connector**: The vendor claims that LCM's EHR Connector integrates contact center operations with Electronic Health Records (EHR) applications, such as Epic. It enables streamlined appointment scheduling, reminders, and imperative communications. Additionally, it provides secure access to patient information and appointment history for agents, facilitating efficient and secure interactions.

**Agent Desktop**: According to the vendor, LCM's Agent Desktop feature allows users to build an optimal contact center agent desktop. It offers standalone, custom, or widget options to unify the agent experience with computer-telephony integration (CTI). The Agent Desktop provides seamless access to CRM and EHR applications, along with a rich set of outbound capabilities and widgets, aiming to improve agent efficiency.

Maropost, headquartered in Toronto with offices in New York, London, and Delhi, offers an enterprise level email marketing and automation platform for email-centric campaigns and total customer lifecycle management via an automated workflow. It features social networking "listening" to keep track of all mentions across familiar spaces like Facebook and Twitter, dashboard reports and analytics to help make sense of data from emails and web activity, a survey / form builder, and custom landing pages for a seamless customer experience from seeing your email to visiting the site. Maropost also offers consulting services.

Maropost grew quite rapidly in 2014 (500%), with growth expected to continue. Their software supports the campaigns of well-known organizations, including Mastercard, Volvo, Jaguar, Samsung, Prada, and others.

Essential

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Blueshift empowers brands to engage customers on a 1:1 level by turning data into actionable insights across channels. It combines a customer data platform, AI-based decision-making, and a cross-channel marketing hub so brands can deliver personalized, real-time experiences.

Blueshift

Software that supports highly personalized and relevant communications delivered across a variety of interactive channels and that enable optimization, channel integration, and institutional memory of the customer.

Cross-Channel Campaign Management

Acqueon

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Cross-Channel Campaign Management Software

LCM

Overview

What is LCM?