Name: LeapXpert
Author: LeapXpert

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

Education

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Environmental Health and Safety (EHS)

Manufacturing Execution

Project Portfolio Management

Workflow

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Continuous Delivery

Converged Infrastructure

Custom Software Development Services

Data Catalog

Data Center Virtualization

Data Fabric

Fraud Detection

Function as a Service (FaaS)

IT Asset Disposal

IT Asset Management

Integration Platform as a Service (iPaaS)

Managed File Transfer (MFT)

Managed Hosting

Mobile Device Management (MDM)

Network Behavior Analysis

Network Performance Monitoring

Network Traffic Analysis (NTA)

Security Analytics

Software Composition Analysis (SCA)

Threat Intelligence

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Ad Serving & Retargeting

Affiliate

All-in-One Marketing

App Store Optimization (ASO)

Audience Engagement

Audio Editing

Blogging

Contact Management

Content Management

Creative Collaboration

Email Marketing

Marketing Automation

Social Media Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales

Cloud Infrastructure Entitlement Management

Data-Centric Audit Protection (DCAP)

Security

Chiropractic

Revenue Cycle Management (RCM)

Simulation

Vertical-Specific

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The LeapXpert Communications Platform is a solution designed to facilitate responsible, secure, and compliant communications between enterprise users on messaging apps. According to the vendor, this platform is specifically tailored for large enterprises and regulated companies in industries such as financial services, healthcare, legal, and public services. Professionals in these industries can leverage the platform's capabilities to connect with clients and colleagues through various channels, including voice and messaging apps, while ensuring regulatory compliance, data protection, and security.

## Key Features

**Single Professional Identity**: According to the vendor, employees can be assigned one phone number for client communication over voice, SMS, and messaging apps. They can use their corporate collaboration platforms or native messaging apps for client communication. Enterprise controls can also be applied to manage conversation logs, prevent sensitive data sharing, and protect files from viruses and malware.

**Messaging Apps**: The vendor states that users can communicate with clients on popular messaging channels such as WhatsApp, iMessage, SMS, WeChat, Signal, Telegram, and LINE. They can use native messaging apps, the dedicated Leap Work app, Microsoft Teams, or Slack for client communication. Individual and group chats are supported, allowing for seamless communication between employees and clients.

**Voice Communication**: The vendor claims that users can connect with clients globally using a carrier-grade voice platform. They can use LeapXpert SIM card/eSIM, VoIP app, or native device dialers for voice calls. The vendor also states that users can enjoy a native phone dialer experience on corporate and personal devices.

**Recordkeeping and Compliance**: According to the vendor, the platform allows for the capture and archiving of client conversations for regulatory compliance. Conversation logs can be exported to third-party archiving platforms. The vendor claims that comprehensive data capture includes voice calls, text, files, emojis, stickers, and metadata.

**Governance, Security and Controls**: The vendor claims that enterprise controls can be implemented to establish information barriers, prevent data leakage, and protect against viruses and malware. The platform can be integrated with business processes, CRM systems, and third-party security, archiving, and surveillance systems. According to the vendor, it can also monitor, prevent, and remove file viruses and malware in client conversations.

**Platform**: According to the vendor, LeapXpert is a platform that seamlessly integrates with existing systems and infrastructure. It can be easily integrated with CRM systems, email platforms, and other business applications. This feature allows businesses to leverage their existing technology investments and streamline communication workflows.



High Integration Capability: Multiple users have praised LeapXpert for its highly integrative messaging platform, specifically highlighting its seamless integration with AWS. This capability allows businesses to easily connect and communicate across various platforms, enhancing overall efficiency and productivity.

Compliance-Focused B2C Messaging Service: Several reviewers have commended LeapXpert's compliance and data ownership-focused B2C messaging service. This feature enables organizations to securely communicate with both employees and clients, ensuring that sensitive information is protected at all times.

Cost-Effective Solution: Many users have emphasized the high-quality service provided by LeapXpert at a minimal cost. This affordability factor makes it an attractive option for businesses of all sizes, allowing them to enhance communication without breaking the bank.

Limited Support Options: Some reviewers have expressed that they feel the support options for LeapXpert are limited.  
Expensive for Small Organizations: Several users have mentioned that they believe LeapXpert is expensive, particularly for small organizations. 
Notification Clarity: Users have suggested that notifications could be clearer within the platform to improve user experience.

LeapXpert has proven to be an essential tool for organizations, as users have successfully integrated it into their organizational needs and ERP based on Python. One of the key use cases of this platform is facilitating quick and efficient communication with both employees and clients. With support for multiple social media platforms like WhatsApp, Facebook Messenger, WeChat, iMessage, and Instagram, LeapXpert provides a centralized hub for seamless communication across various channels. Users appreciate the secure and safe environment that LeapXpert offers for their communication needs.

Customers have expressed their satisfaction with the ease of communication that LeapXpert enables with their clients. This platform plays a vital role in fostering customer engagement throughout the customer lifecycle. Moreover, the accessible messaging communication history proves valuable to users as it allows for easy reference and retrieval of past conversations. The availability of messaging records for audit and compliance purposes ensures that important communications are securely stored. LeapXpert effectively replaces other tools like Skype for Business by providing comprehensive storage of all communication chats.

Additionally, users find that LeapXpert's text messaging feature enhances their B2C interactions, making communication with end users more convenient and seamless. It serves as a reliable channel for engaging with customers and providing excellent customer service. Overall, LeapXpert addresses the diverse communication needs of organizations by combining multiple platforms in one secure forum, enhancing collaboration, and streamlining communication processes.

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

Free

Microsoft 365 Business Basic

Microsoft 365 Business Standard

Office 365 E3

Miro provides a visual workspace for innovation, where distributed teams can build the future together. Miro counts more than 90 million users, who improve product development, speed up time to market, and ensure that new products deliver on customer needs.

1. Free   - To discover what Miro can do. Always free

2. Starter - Unlimited and private boards with essential features

4. Enterprise   -  For work across the entire organization, with support, security and control, to scale

3. Business  - Scales collaboration with advanced features and security

Miro

LeapXpert

Collaboration platforms applications are software tools that adds broad social networking capabilities to work processes. Collaboration tools differ from community platforms in that they are focused on making internal teams more productive by enabling document sharing, workflow, social collaboration, etc.

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

Task Management

This includes the ability to plan, track, collaborate and report on tasks.

Gantt Charts

Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.

Scheduling

Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

Workflow Automation

Workflow automation is the ability to route work requests along an approval process automatically.

Mobile Access

Mobile access is the ability to access the software from a smartphone or tablet.

File tracking

Tracks the location of a file, as well as who has opened or changed it and when.

Tagging

Users can organize related materials such as files, discussions, and tasks by attaching metadata tags.

Search

Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

Integrates with other Project Management Tools

Collaboration tool integrates with other project management software

Visual planning tools

Includes visual tools such as pinboards, mind-maps, or charts for collaborative brainstorming and/or workflow planning.

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

Chat

Instant messaging tool allows users to communicate with select other users in real-time threads.

Status updates and activity feed

Users can view and post to a running record of current activities and statuses, akin to major social media platforms.

Notifications

Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

Comments and feedback

Users can respond to activities and projects by posting comments to the item. This may also include the capability to “like” or vote on items.

Discussions

Users can join groups or message boards for forum-style collaboration.

User directory and online status

Users can see a catalog of the other users in their network, including whether those collaborators are online.

Sharing and privacy

Users can share links and documents with their networks via chat, status updates, or discussions, but sharing of sensitive material and/or sharing outside the network is appropriately restricted.

Surveys

Users can create and participate in surveys to get input from other collaborators.

Internal knowledgebase

Users can author or access “How-to” help and reference tips about internal processes.

Integrates with Skype

Integrates with Skype for video conferencing.

Integrates with GoToMeeting

Integrates with GoToMeeting for web conferencing.

Integrates with Gmail and Google Hangouts

Integrates with Gmail and Google Hangouts.

Integrates with Outlook

Integrates with Microsoft Outlook to tie in email threads.

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

Versioning

Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.

Document files

Supports document file types, such as .doc, .docx, PDF, and plain text among others.

Image files

Supports image file types, such as .png and .jpeg

Video files

Audio files

Supports audio file types, such as .mp3, .mp4, and .wav

Document collaboration

Users can edit files and attach comments to files.

Shared folders

Users can create shared folders and invite other users or groups to collaborate by accessing or uploading files.

Access control

Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.

Advanced security features

Includes advanced security features such as file encryption or remote data wipe.

Integrates with Google Drive

Integrates with Google's cloud storage platform, Google Drive.

Integrates with SharePoint

Device sync

Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.

Web interface

A web interface, so that users can access files without installing anything.

File change notifications

Users receive notifications when files are changed by others.

Simultaneous editing

Multiple users (with editing access) can edit a file simultaneously.

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LeapXpert

Overview

What is LeapXpert?