LeapXpert

The LeapXpert Communications Platform is a solution designed to facilitate responsible, secure, and compliant communications between enterprise users on messaging apps. According to the vendor, this platform is specifically tailored for large enterprises and regulated companies in industries such as financial services, healthcare, legal, and public services. Professionals in these industries can leverage the platform's capabilities to connect with clients and colleagues through various channels, including voice and messaging apps, while ensuring regulatory compliance, data protection, and security.

Key Features

Single Professional Identity: According to the vendor, employees can be assigned one phone number for client communication over voice, SMS, and messaging apps. They can use their corporate collaboration platforms or native messaging apps for client communication. Enterprise controls can also be applied to manage conversation logs, prevent sensitive data sharing, and protect files from viruses and malware.

Messaging Apps: The vendor states that users can communicate with clients on popular messaging channels such as WhatsApp, iMessage, SMS, WeChat, Signal, Telegram, and LINE. They can use native messaging apps, the dedicated Leap Work app, Microsoft Teams, or Slack for client communication. Individual and group chats are supported, allowing for seamless communication between employees and clients.

Voice Communication: The vendor claims that users can connect with clients globally using a carrier-grade voice platform. They can use LeapXpert SIM card/eSIM, VoIP app, or native device dialers for voice calls. The vendor also states that users can enjoy a native phone dialer experience on corporate and personal devices.

Recordkeeping and Compliance: According to the vendor, the platform allows for the capture and archiving of client conversations for regulatory compliance. Conversation logs can be exported to third-party archiving platforms. The vendor claims that comprehensive data capture includes voice calls, text, files, emojis, stickers, and metadata.

Governance, Security and Controls: The vendor claims that enterprise controls can be implemented to establish information barriers, prevent data leakage, and protect against viruses and malware. The platform can be integrated with business processes, CRM systems, and third-party security, archiving, and surveillance systems. According to the vendor, it can also monitor, prevent, and remove file viruses and malware in client conversations.

Platform: According to the vendor, LeapXpert is a platform that seamlessly integrates with existing systems and infrastructure. It can be easily integrated with CRM systems, email platforms, and other business applications. This feature allows businesses to leverage their existing technology investments and streamline communication workflows.