Name: Likeik
Author: Likeik CX

Help Desk

Web and Video Conferencing

Customer Support

Beta Testing

Cross-Browser Testing

Feature Management

Functional Testing

Performance Testing

Product Analytics

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Emissions Management

Payment Facilitation

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Crypto Tax

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Storage

DevOps

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Privileged Access Management

Software Components

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Time Series Databases

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Email Marketing

Marketing Automation

Online Reputation Management

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Virtualization Security

Security

Aviation

Banking

Church Management

Digital Forensics

Fleet Management

Geographic Information

Hospital Management

Insurance Claims Management

Intelligent Document Processing

Internet of Medical Things

Veterinary

eDiscovery

Vertical-Specific

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Likeik CX is a customer experience management platform that, according to the vendor, helps businesses understand and enhance the experiences of their customers and employees. It is claimed to be suitable for businesses of various sizes, from small startups to large enterprises. Likeik CX offers a range of features that, according to the vendor, can assist in capturing feedback, analyzing data, and taking action based on customer and employee feedback. This platform is commonly used by customer experience professionals, employee experience professionals, marketing professionals, sales professionals, and businesses in the retail industry, among others.

## Key Features

**Customer Experience Management**: According to the vendor, Likeik CX allows businesses to capture feedback from customers at different stages of their journey, including NPS surveys, satisfaction surveys, social media comments, and reviews. It is claimed to provide real-time interpretation and response to customer feedback, as well as the ability to measure customer sentiment and analyze feedback to identify areas for improvement.

**Employee Experience Management**: Likeik CX, as stated by the vendor, enables businesses to capture feedback from employees in order to understand their satisfaction and engagement levels. It offers customizable surveys to measure specific aspects of the employee experience, such as onboarding, training, and overall satisfaction. The platform is said to provide real-time reporting and analysis of employee feedback to drive action and improve the employee experience.

**Omnichannel Platform**: Likeik CX, according to the vendor, offers modular solutions that can be tailored to the specific needs of each business. It claims to integrate with CRM, ERPs, and other systems to streamline data collection and reporting. The platform is said to provide multichannel listening capabilities, including web, app, email, SMS, and social media.

**Transactional and Relational Listening**: Likeik CX, as claimed by the vendor, allows businesses to capture feedback from customers based on specific transactions or the overall relationship with the brand. It offers customizable dashboards to track and analyze customer feedback in real-time. The platform is said to have text analysis capabilities to categorize and analyze feedback based on predefined categories and taxonomy.

**Web and App Listening**: According to the vendor, Likeik CX enables businesses to capture feedback from customers directly on the website or app. It provides a centralized repository for all customer feedback, including voice of the customer, voice of the employee, and user experience feedback. The platform is said to offer call auditing capabilities for contact centers to monitor and analyze customer interactions.

**Social Media Listening**: Likeik CX, as claimed by the vendor, allows businesses to monitor and analyze customer sentiment and engagement on social media platforms. It provides the ability to categorize and analyze social media comments and posts. The platform is said to offer an alert system to notify relevant stakeholders of specific customer issues or opportunities.

**QR Codes and NFC Tags**: Likeik CX, according to the vendor, offers an easy way to capture customer feedback through QR codes or NFC tags placed in physical locations. It provides dynamic forms linked to the QR codes or NFC tags for easy customization and updates.

**Close the Loop**: According to the vendor, Likeik CX helps businesses convert detractors into promoters by addressing their feedback and resolving issues. It offers an automated response system to acknowledge and follow up with customers. The platform is said to provide the ability to track and manage open cases with customers to ensure timely resolution.


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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Likeik CX

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Likeik

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What is Likeik?