Name: Lime Talk
Price: 4.2 USD
Author: Lime Inspirations

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Automation Testing

Beta Testing

Feature Management

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Collaboration

Demand Planning

Internal Communications

Knowledge Management

Quality Management

Supply Chain Visibility

Whistleblowing

Enterprise

Accounting

Cash Flow Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

Blockchain-as-a-Service (BaaS)

Business Process Automation

Cloud Data Warehouse

Cloud Storage

Data Integration

Data Replication

Database-as-a-Service (DBaaS)

Embedded Database

Encryption Key Management

Fraud Detection

IT Alert Management

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

OpenStack Cloud

Scale-Out Storage

Test Management

User Activity Monitoring

Value Stream Management

WAN Optimization

Web Content Filtering

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Grant Management Software

Livestream

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Auction Software

Customer Relationship Management (CRM)

Sales Consulting

Sales Incentive Compensation Management

Sales Training

Sales

Agriculture

Inventory Management

Last Mile Delivery

Military and Defense

Online Ordering

Shipping

Vertical-Specific

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Lime Talk is an online chat platform designed by Lime Inspirations to provide intuitive and simple chat functionality for websites and e-shops. According to the vendor, the platform aims to help businesses of all sizes, from small startups to large enterprises, turn website visitors into customers by offering real-time communication and support. Lime Talk is said to be suitable for a range of professions and industries, including e-commerce businesses, customer support teams, sales teams, marketing professionals, and website administrators.

## Key Features

**Chat for your website or e-shop**: Lime Talk is claimed to provide an intuitive and user-friendly chat solution for websites and e-shops. The chat feature allows businesses to communicate with website visitors in real-time, with the goal of converting visitors into customers by providing immediate support and assistance.

**Increase customer satisfaction**: The vendor states that Lime Talk enables businesses to provide efficient support to their customers. By offering chat functionality, businesses can fulfill customer requests faster, potentially improving overall customer satisfaction.

**Real-time visitor overview**: According to the vendor, Lime Talk provides businesses with an overview of all visitors on their website. This includes information such as the geographic location of visitors and the specific page they are currently browsing. The platform also allows businesses to save additional visitor information for future reference.

**Sales increase**: Lime Talk is said to help businesses increase their sales by reaching out to customers at the right moment. The platform enables businesses to send automated messages to visitors, targeting them at the appropriate time. The vendor suggests that businesses can measure the impact of Lime Talk on sales conversions.

**Integration**: Lime Talk is said to be compatible with any type of website, whether it is a robust platform or a regular website. The installation process is described as quick and easy, requiring just a few clicks. The vendor also provides installation tutorials for selected platforms to assist users in setting up the chat widget.

**Fully customizable**: Lime Talk offers a customizable chat widget that can be tailored to match the design and branding of the website. Users have the ability to choose colors, add photos, and customize the text to create a chat experience that aligns with their brand. The chat widget can be positioned and designed to fit seamlessly into the website's layout.

**Automated messages**: According to the vendor, Lime Talk allows businesses to engage visitors with personalized automated messages. Users can create rules to send automated messages to visitors based on specific criteria, such as time spent on a page or behavior. The vendor suggests that automated messages can help businesses close deals and increase customer engagement.

**Reply from mobile**: Lime Talk enables users to reply to customers from their mobile devices, providing them with the flexibility to answer inquiries and provide support while on the go. The vendor claims that Lime Talk's mobile responsiveness ensures effective communication with customers, even outside of traditional computer setups.

**Fully responsive chat**: Lime Talk's chat widget is designed to be fully responsive and optimized for mobile devices. Customers can seamlessly engage in chat conversations with businesses on their mobile devices without encountering any usability issues. The chat widget adapts to the size of the visitor's device, providing a smooth chat experience.

**Statistics**: The vendor states that Lime Talk provides statistics on the performance of operators and overall conversion rates. Users can track the number of chats served by each operator and monitor their availability to customers. Additionally, Lime Talk offers the option to activate Google Analytics event tracking for advanced measurement of operator performance.

Intuitive and User-Friendly Design: Many users have praised Lime Talk for its intuitive and user-friendly design, making it easy to navigate and use. Customers have found the platform's interface to be straightforward, enabling them to quickly learn how to interact with visitors and provide efficient support.

Real-Time Visitor Tracking: The real-time visitor tracking feature has been highly valued by reviewers as it allows them to monitor website visitors in real-time. This feature provides valuable insights into visitor behavior, such as which pages they are on, allowing users to offer timely assistance and engage with potential customers effectively.

Flexible Communication Options: Lime Talk offers flexibility in communication options, allowing users to respond to inquiries from both their computer and mobile phone. This feature has been appreciated by many customers who find it convenient to stay connected with visitors even when they are not at their desk. Additionally, the ability to view online customers' actions and location through offline messages provides valuable insights for tailored responses.

Difficulty in customization: Some users have found it challenging to customize the software, indicating a lack of flexibility in terms of personalization.

Occasional dropouts: A few reviewers have experienced rare occurrences of dropouts, suggesting occasional instability or connectivity issues.

Lack of diverse widget themes: Users have expressed dissatisfaction with the available widget themes, finding them lacking in visual appeal. This indicates a preference for more visually appealing and diverse design options.

Lime Talk software has proven to be a valuable tool for improving customer support and communication with website visitors. Users have praised its ability to increase conversion rates by offering clients what they are looking for. With fully customizable options, users can tailor the colors and text to match their brand. The software is easy to implement as it does not require any downloads or installations. It can be accessed through web browsers and even on mobile devices like cell phones and tablets, allowing users to answer visitor questions anytime, anywhere.

In specific industries like education and hospitality, Lime Talk has been highly recommended for its intuitive administration and great functionality. It helps improve communication with potential new students and provides quick answers and efficient communication in the hotel industry. Users have reported using the software for over a year, highlighting its reliability in meeting their needs. Its user-friendly app and easy setup make it convenient for businesses looking to generate leads and stay in touch with customers who may not reach out through other channels.

The visual appearance of the chat widget can be modified to fit seamlessly into any web design on various devices. Users appreciate this feature, along with the ability to receive offline messages easily. Lime Talk has gained popularity for providing quick customer care and effective communication with website visitors. Its mobile responsiveness, easy-to-use web application, and features such as the inactivity detector have received positive feedback from users.

Furthermore, Lime Talk serves as an important selling channel for companies by enabling instant communication with customers and tracking message history. Users have found value in using the software as a means of answering specific questions that may not be addressed on their websites. The ability to track website visitors' behavior, location, and engage in personalized conversations through automated messages and ready-made responses offers customization options that enhance user experience.

Overall, Lime Talk has been described as a user-friendly and professional tool that simplifies online communication with clients. Its well-arranged interface, intuitive design, and responsive customer support contribute to a smooth user interaction. The software has proven to be an efficient means of improving customer support, generating leads, and facilitating effective communication for businesses across various industries.

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Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

Lime Inspirations

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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