Name: sticky.io
Rating: 9 (3 reviews)
Author: sticky.io

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Chatbot

Performance Testing

Development

School Management

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Management

Enterprise Legal Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Migration

Cloud Storage

Continuous Delivery

Database-as-a-Service (DBaaS)

Firewall

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Product Implementation Services

Server Virtualization

System Monitoring

Test Management

Time Series Databases

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Call Tracking

Content Management

Contest Management

Email Marketing

Marketing Attribution

Marketing Automation

Press Release Management

Social Media Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales Enablement

Sales

Cloud Access Security Brokers

Cloud Infrastructure Entitlement Management

Security

Aviation

Construction Takeoff and Estimating

Digital Forensics

Financial Services CRM

Hospital Management

Internet of Medical Things

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Recurly

WooCommerce Subscriptions

Automattic

Zuora

Maxio

Maxio (previously SaaSOptics + Chargify)

Chargebee

Stripe Billing

Stripe

Salesforce Revenue Cloud

Salesforce

PayPal Enterprise Payments

PayPal

Vindicia Retain

Vindicia

Chargent

AppFrontier LLC

### Subscription Management
Users generally appreciate sticky.io's subscription management features, particularly its ability to handle custom bundles and streamline the subscription process. However, some users have expressed concerns about the complexity of navigating through analytics, reports, and managing subscriptions and orders efficiently. Despite these challenges, users acknowledge the platform's potential for scaling businesses effectively and enhancing sales through its subscription management capabilities.

### Pricing Strategies
Users also express frustration with the lack of transparency in sticky.io's pricing strategies, particularly in understanding the calculations behind pre-built reports and the inconsistency in data inclusion. The absence of insights into specific products within custom bundles hinders informed decision-making for businesses heavily reliant on subscription services. This opacity in pricing strategies poses a significant challenge for users seeking clarity and control over their pricing structures.

### Customer Experience
Users generally agree that sticky.io provides a positive overall experience with its customer support and service capabilities. Reviewers consistently praise the responsiveness and knowledge of the support staff, highlighting their willingness to assist promptly with any issues that arise. The general sentiment is that sticky.io's customer experience is a strong point, with users expressing satisfaction and appreciation for the level of service provided.

### Customer Support and Service
Users consistently highlight sticky.io's customer support and service as a standout feature, emphasizing its responsiveness and effectiveness in addressing queries and issues. While some users express mixed opinions about other aspects of the platform, the consensus remains strong regarding the quality of customer support provided by sticky.io. The positive feedback regarding the customer service end of sticky.io underscores its importance in enhancing user experience and overall satisfaction with the platform.

Users highly recommend the LimeLight system for small businesses selling electronically and managing customer accounts. They find it worth the investment of time due to its effectiveness in streamlining operations. LimeLight is particularly ideal for online retail stores offering subscription or recurring products, providing specialized features tailored to this business model. Furthermore, users recommend LimeLight for managing and maximizing revenue from subscription offers, especially for businesses looking to scale from $0 to significant revenues. Its capabilities make it a valuable tool in supporting revenue growth strategies.

Good Customer Support: Users have praised the support team of Sticky.io, mentioning that they have had a positive experience working with them for years. They appreciate the helpfulness and responsiveness of the support team.

Ease of Use and User-Friendliness: Sticky.io was described as making the user's work life much easier. They appreciated the ease of use of the program and the availability of customer service whenever they encountered an issue.

Comprehensive Reporting and Analytics: The integration of Sticky.io with the user's website was seamless, and the platform provided crucial analytics that helped them organize current campaigns and strategize for future campaigns. Users also found it simple to set up alerts and daily reports with Sticky.io, as well as export large amounts of orders with critical filters easily.

Expensive Pricing: Some users have mentioned that the software is expensive and they feel that it has become even more costly over time. They believe that the value provided by the software does not justify its high price.

Lack of Note Taking Features: Several reviewers have expressed frustration with the note-taking capabilities of Sticky.io. They find it inconvenient that there is no separate tab or dedicated area for multiple users to leave notes, and searching for notes per line item or going to a different view can be time-consuming and affect productivity.

Issues with Canceling Accounts and Changing Dates: A common complaint among users is the difficulty in canceling user accounts or changing recurring dates. If users accidentally click the back button after completing these tasks, their changes are undone and revert back to the original data, resulting in billing errors. Users have suggested implementing a confirmation prompt when clicking the back button to prevent this issue.

Customers have reported sticky.io to be a helpful and responsive tool for managing their business. Although some users have encountered issues with updates that caused problems and required rollbacks, the overall experience with the software has been satisfactory. While navigation can be time-consuming and certain features may have limitations, customers appreciate the knowledge and friendliness of the customer support team. One of the key benefits of using sticky.io is its ability to facilitate business scaling and revenue growth. By addressing pain points such as accurate reporting and driving the bottom line, the platform has proven to be an invaluable asset for businesses. With its centralized shopping cart and subscription billing engine, sticky.io outperforms other platforms in terms of functionality. Users find it easy to sell products, track sales, and test campaigns, maximizing revenue for subscription-based businesses. Additionally, sticky.io offers card processing and CRM capabilities, as well as robust subscription and customer management tools. Its campaign flexibility, risk management analytics, and seamless integration with external providers further enhance its value. The CRM feature is highly regarded for its intuitive interface, multi-user support, and compatibility with other software solutions. Moreover, the cloud-based nature of sticky.io's CRM allows for convenient access from anywhere with an internet connection. Start-up companies looking to efficiently train multiple users for product launches have found this software particularly beneficial in streamlining their operations and achieving their goals.

sticky.io (formerly LimeLight), headquartered in San Francisco, offers their subscription business management platform supporting ecommerce transactions and recurring billing along with customer management, payment gateway, and fraud protected transacting.

Recurly is a subscription billing platform and manages customer communications via email, business performance monitoring, and account changes. A merchant bank account is required to work with Recurly. A payment gateway is part of the product but it integrates with other gateways, such as PayPal, to give shoppers a more comprehensive suite of payment options.

Starter

Professional

Elite

PaySimple is a payment gateway software solution offered by PaySimple.

Subscription

PaySimple

sticky.io

Subscription management software, also called recurring billing software, is software that automates the billing cycle for subscription/recurring revenue models.

Subscription Management

Likelihood to Recommend

Zoho CRM

LimeLight 2019-01-16 00:14:06

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Back button

Crm needs

Different view

Needs to update

Note taking

Automatic emails

User account

Separate tab

Automatic email

User clicks

Client accounts

Easy to learn

Different fields

User accounts

Different views

Home

Subscription Management Software

If you are looking for an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days. It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients. The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different viewers to review client accounts. The software can integrate with other software. The CRM is cloud-based and allows for agents/administrators to have access wherever an internet or wifi connection is available, which is great for remote teams anywhere. Users have access to a 24/7 online cloud knowledge base for feature usage and how-tos with screenshots for reference. This would be a good option for start-up companies that want to train multiple users quickly for a product launch.

For an easy to learn CRM this would be it, you can fully train someone on Limelight in less than a few days
It allows for various wildcard searches to be performed in different fields, which speeds up productivity and requires less request to repeat information to locate accounts while speaking to clients.
The CRM holds multiple user accounts and products, and shows failed attempts to purchase and gives reason codes for why the purchase was not successful. Allows for different views to review client accounts.

Note taking can be a hassle, when writing notes there is not a separate tab, or dedicated area which allows for multiple users to leave notes for future users, or administrators to reference regarding actions made to the account, users must search per line item to view notes, or go to a different view to see all notes which is still per line item as you toggle through the notes
If the client has been with the product for several months or years it is a lot of notes you have to reference through which hurts productivity and creates longer calls. A huge con is when you are canceling out a user account, or if you are changing a recurring date if the user clicks the back button after the tasks completes refreshing the webpage to reflect the new dates, the new changes will go undone and revert back to the original data as if no changes were made resulting in user error. The client continues to be billed and discounts continue to apply.
The CRM needs to fix this to prompt "Do you want to undo discount/date change/cancellation?" if the back button is clicked to eliminate user error based on the software limitations. Features which can be customized to automatically perform after actions are done on an account need a function to allow for agents to resend emails if the user did not get them. If automatic emails go to users canceling and they did not get it you have to restart the product then cancel it again to have another automatic email sent to the client/customer or manually send an email. For refunds, if the automatic email did not go out you have to manually send out the email which is time-consuming allocating to another agent or for the current agent. There is a need for an upgrade which allows that after an automatic email has been sent a button will appear which says "resend cancellation" "resend refund" this should also be true if the user inputted the email wrong and it was only noticed by agent after the automatic email was sent and the agent needs to update the email for the client/customer to be able to receive the email at the correct address.

Customizable Reporting
Automatic Reminders

sticky.io
Formerly LimeLight CRM

Overview

What is sticky.io?