Name: Limetropy
Price: 5000 USD
Author: Limetropy

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Document Management

Enterprise Asset Management

Environmental Health and Safety (EHS)

Policy Management

Enterprise

Accounting

Expense Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Data Center Outsourcing (USA)

Data Mapping

Firewall Security Management

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

MLOps

Network Performance Monitoring

Platform-as-a-Service (PaaS)

Product Implementation Services

Software Defined Networking (SDN)

Workload Automation

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Click Fraud

Content Management

Data Cleansing

Email Marketing

Event Management

Gamification

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Virtual Event

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Headless eCommerce

Sales

Database Security

GDPR Compliance

Video Surveillance

Security

Civil Engineering

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Oil and Gas

Pharmacy

Public Transportation

Scholarship Management

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Limetropy is a technology platform offered by the vendor, Limetropy, that aims to help businesses improve their customer experience and engage with their customers in a meaningful way. According to the vendor, the platform allows companies to collect feedback, co-create products and services, and build stronger relationships with their customers. It is suitable for companies of all sizes, from small businesses to large enterprises, and finds utility across various professions and industries.

## Key Features

**Evaluation**: According to the vendor, Limetropy allows businesses to easily measure and evaluate the customer experience through feedback collection in various channels and touchpoints. The platform provides analysis and insights to understand customer needs, desires, and feelings. Real-time feedback is said to enable companies to take immediate action and address customer concerns promptly.

**Co-creation**: Limetropy goes beyond just collecting feedback, according to the vendor. It enables businesses to involve customers in the co-creation process. Companies can collaborate with customers to develop new ideas, products, and services based on their wishes and needs. The platform is designed to facilitate team-based enterprises, fostering a sense of partnership and co-worker mentality.

**Social Media**: The vendor states that Limetropy integrates with social media platforms, allowing businesses to monitor, analyze, and interact with customers in real-time. Companies can understand customer preferences and take immediate action based on social media feedback. Personalized surveys can be conducted on social media, providing a tailored experience for each customer.

**Incentives & Rewards**: Limetropy offers a feature called Limetropy Rewards, according to the vendor, which enables businesses to create incentives and rewards for customers, enhancing the overall experience. Customers can receive notifications of offers and gifts in their area by sharing their experiences. Segmented promotions and campaigns can be integrated with social media, providing personalized rewards based on customer profiles.

**Invitations**: According to the vendor, Limetropy allows feedback collection from any device and at any time through various invitation methods like email, text message, social media, and point of sale. Surveys are designed in a responsive mode, ensuring a seamless experience on any screen size. The platform supports multiple languages to cater to diverse customer bases.

**Existing Systems**: Limetropy seamlessly integrates with existing systems like CRM, ERP, and PoS, according to the vendor, allowing businesses to import relevant data for analysis. The platform can gather and analyze unstructured data, semi-structured data, and social reviews, providing comprehensive insights for decision-making.

**Text Analytics**: According to the vendor, Limetropy's text analytics capabilities extract valuable insights from customer comments, going beyond surface-level analysis. The platform provides a deeper understanding of customer sentiments and preferences, enabling better decision-making. Text analytics can handle unstructured data, providing a holistic view of customer feedback.

**Real-time Alerts**: Limetropy's real-time alerts feature, according to the vendor, enables businesses to take immediate action on key customer experience issues. Automated and targeted notifications ensure a timely response to customer concerns. In a fast-paced and demanding world, real-time alerts help businesses stay ahead and address customer needs promptly.

**Case Management**: According to the vendor, Limetropy's case management tool simplifies the process of managing complaints and issues, ensuring a good reputation. Businesses can effectively track and resolve customer complaints, improving overall customer satisfaction. The tool streamlines the case management process, enhancing efficiency and customer service.

**Dashboards**: According to the vendor, Limetropy's dashboards provide a centralized view of all relevant information, enabling businesses to monitor and take action to improve the customer experience. Key metrics and insights are presented in a user-friendly and visually appealing manner. Dashboards help businesses stay informed and make data-driven decisions.

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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What is Limetropy?