Name: listening247
Price: 4000 USD
Author: DigitalMR

Help Desk

Web and Video Conferencing

Customer Support

AI Chatbot

Development

Attendance Tracking

Career Center

Education

Association Management

Business Intelligence (BI)

Case Management

Collaboration

File Sharing

File Sync

Objectives and Key Results (OKR)

Office Suites

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

FinTech

Online Trading

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Business Internet Service Providers (ISPs)

Cloud Storage

Container Management

Debugging

Disaster Recovery as a Service (DRaaS)

Dynamic Application Security Testing (DAST)

Fraud Detection

In-Memory Databases

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Intranet

Managed Private Cloud

Managed Security Service

Modular Storage Area Network (SAN)

Network Function Virtualization (NFV)

Network Performance Monitoring

Runtime Application Self-Protection

SSL Certificate

Secure Web Gateway

Threat Hunting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Personalization Engines

Product Management

Sales and Marketing Automation

Social Media Management

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Forecasting

Sales Pipeline

Sales

Microsegmentation

Security Information and Event Management (SIEM)

Security

Automotive

Building Information Modeling (BIM)

Catering

Law Practice Management

Legal Research

Tour Operator

Vertical-Specific

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listening247 is a customer journey optimization and social intelligence platform developed by DigitalMR. According to the vendor, this software solution is aimed at small to large companies and is utilized by marketing professionals, customer experience managers, market researchers, brand managers, and social media managers across various industries.

## Key Features

**AI DRIVEN INSIGHT**: According to the vendor, listening247 utilizes machine learning models to accurately annotate text and images in any language with brands, sentiment, topics, and customer journey stages. It provides AI-driven insights to understand customer sentiment and behavior, enabling the analysis of customer interactions and identification of key trends and patterns.

**DATA INTEGRATION**: The vendor claims that listening247 seamlessly integrates data from all sources, internal and external, to discover customer insights and optimize the customer experience management process. It allows for quick and easy integration of customer data such as survey responses, customer support messages, and transcribed call center recordings, providing a comprehensive view of the customer journey.

**SOCIAL INTELLIGENCE**: According to the vendor, listening247 analyzes public posts in social media, blogs, and forums to identify unsolicited conversations surrounding the brand and its competitors. It offers insights into what customers are saying about the brand on social media platforms, aiding in brand reputation monitoring and the identification of potential issues or opportunities.

**INTERNAL DATA**: The vendor states that listening247 ingests and analyzes customer data from various internal sources, such as survey responses, call center recordings, and customer support messages. It transcribes call center recordings into text for analysis and insights, facilitating the integration of internal data to gain a comprehensive understanding of the customer journey.

**CUSTOMER JOURNEY OPTIMIZATION**: According to the vendor, listening247 provides a complete view of the customer journey by integrating internal and external data. It helps in understanding customer sentiments, preferences, and behaviors at different stages of the journey, enabling the identification and influencing of detractors and promoters to improve customer experience and loyalty.

**FREE TRIAL**: The vendor offers a free trial period for users to explore and experience the features and capabilities of listening247. This allows users to evaluate its effectiveness before making a purchasing decision and assess its value and benefits for their specific needs.

**FOR AGENCIES**: According to the vendor, listening247 offers cost-effective digital solutions for agencies, enabling them to provide cutting-edge services to their clients. It allows the integration of social listening with sales data and survey data, delivering customized insights and reports. This feature can help agencies unlock a new revenue stream by offering social listening services.

**FOR BRANDS**: The vendor claims that listening247 helps brands monitor and respond to what is being said about them on social media platforms. It provides evaluation of past and present marketing campaigns and assists in planning future campaigns with confidence. Brands can also benchmark their share of voice with competitors and uncover market gaps and additional opportunities.

**LISTEN & ASK**: According to the vendor, listening247 integrates social intelligence with survey responses, call center recordings, and online community transcripts. It offers a comprehensive solution for analyzing customer interactions and gathering insights through various channels. Additionally, the vendor provides a fully DIY online communities platform called communities247.

Basic

Trackur is designed for reputation management. It searches for mentions across the social web, and indicates the influence of people making the comments.

Trackur

MutualMind is an enterprise listening platform, but also has engagement / publishing features and analytics.

They differ from their competitors in that they focus on an OEM / white label model, working with both technology companies and service providers / agencies.

MutualMind

listening247

At the most basic level, social monitoring incorporates scanning the web for potential PR crises, identifying industry trends, gathering intelligence on competitors and identifying sales opportunities. But the quantity of data these tools return can be overwhelming. Many tools have filters to help remove noise, and some include sentiment analysis which helps to categorize comments into positive or negative categories, but this is still a somewhat inexact science. 

Tools are distinguished by the social channels covered and number of languages supported.

Social Media Monitoring

DigitalMR

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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listening247

Overview

What is listening247?