Name: Litify
Rating: 10 (4 reviews)
Author: Litify

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Web and Video Conferencing

Customer Support

Software Repositories

WebOps

Development

Academic Advising

Classroom Management

School Management

Education

Business Intelligence (BI)

Collaboration

Visual Collaboration

Workspace Planning

Enterprise

Accounting

Payment Orchestration

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

Corporate Wellness

Employee Engagement

Employee Monitoring

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Browser

Cloud Storage

Computerized Maintenance Management Systems (CMMS)

Converged Infrastructure

Data Center Outsourcing (Europe)

Data Masking

Fraud Detection

Integration Platform as a Service (iPaaS)

Master Data Management (MDM)

Network Performance Monitoring

Network Security

NoSQL Databases

Office Migration and Repair

Operating Systems

SOA Governance

Single Sign-On

Web Access Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Computer-Assisted Translation

Content Management

Creative Collaboration

Cross-Channel Campaign Management

Email Marketing

Gamification

Grant Management Software

Local Listing Management

Marketing Automation

Social Media Customer Service

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Computing Security

File Integrity Monitoring

Security

3D Modeling

Assisted Living

Equipment Rental

Jail Management

Membership Management

Military and Defense

Municipal

Nonprofit CRM

Utilities

Vertical-Specific

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### Customization Options
Users consistently praise Litify's exceptional customization capabilities. Reviewers highlight the platform's ability to tailor features to meet specific needs, making it a valuable asset for businesses of varying sizes and industries. The flexibility and user-friendly interface of Litify's customization options have garnered positive feedback, with users expressing satisfaction in being able to personalize their workflows effectively. While some users acknowledge a learning curve in fully utilizing the system's customization potential, the general sentiment remains positive towards the platform's adaptability and versatility.

### Cloud-Based Solutions
Reviewers consistently highlight Litify's cloud-based solutions as a key strength, emphasizing its ease of use and the ability to customize the platform to meet specific needs. Users appreciate the web-based nature of Litify, which streamlines navigation and enhances overall user experience. While some users express minor concerns about the Salesforce UI being slightly cumbersome, the general sentiment leans towards the positive aspects of Litify's cloud-based solutions, particularly its flexibility and accessibility.

### Case Management
Users consistently highlight Litify's case management as a transformative tool for their workflow, enabling them to track cases efficiently from inception to settlement. The platform's intuitive interface and comprehensive features, such as document storage, case movement tracking, and contact management, have significantly improved their ability to manage cases effectively. Additionally, the implementation of Litify has led to the creation of new fields that enhance the documentation process, facilitating quicker access to essential case information for firm teams.

### Document Management
Users generally praise Litify for its efficient document management capabilities. While some users appreciate the ease of storing and moving documents, others find the system's integration of case files to be particularly beneficial. However, there are concerns raised about the complexity of viewing multiple documents and the need to navigate through various tabs. Despite these mixed opinions, the implementation of new fields has proven to enhance the documentation process for many users, aiding in quicker access to essential case information.

Litify provides law firms with a comprehensive, cloud-based solution to manage their intakes and matters. With the ability to track cases from inception to settlement, users can rest assured that no step is missed by following a work order and timeline created to seamlessly move through the process. The software helps users organize and manage cases in different categories, ensuring clients' cases are not overlooked. 

The program automates various aspects of a law firm's business, including client management, intake, matters, documents, referrals, reporting, and finance processes. Litify allows firms to convert referrals more efficiently with less administrative requirements and communicate decisions in real-time. Additionally, the software creates customized reports on the fly providing more insight spread faster than before.

Users have reported that Litify's implementation went smoothly, and the software is very user-friendly and self-explanatory. The support team has been quick to respond when needed, ensuring that users have an excellent application for their needs. The mobility of the software improves organization, efficiency, and communication within the team while helping with reporting. Moreover, businesses have become more organized since implementing Litify and find it easier to find information quicker than before. While some users have not seen the benefits they thought they would get from the product, others have found that it is an invaluable tool for call centers contributing to business growth. Overall Litify optimizes workflow for law firms and increases productivity by making information more accessible.

Integration Challenges: Some users have had difficulty integrating Litify with other products, and even with itself. They feel that it can be a hassle to integrate Litify, especially when trying to integrate it with other software.

Expensive Pricing Model: The hefty price tag at every license level has been a concern for many users. Some users felt that the cost of using Litify does not justify the features offered.

Complicated Navigation: The whole system can be a bit difficult to navigate through at times, requiring too much clicking which some customers find annoying. Users feel that there are too many bells and whistles in the platform that make navigation difficult and require them to open tab after tab to get an answer.

Customizable software: Users have found Litify to be very customizable and tailored to their needs, allowing them to oversee their cases from different categories. Many reviewers appreciate the ability to customize the software according to their requirements.

Easy-to-use questionnaires: The software's questionnaires are easy to learn and provide a lot of flexibility, making it ideally designed for managing intakes and questionnaires. Reviewers have appreciated the ease with which they can create, manage and track their questionnaires using Litify.

Seamless integration: Users love how Litify seamlessly integrates their case files, with a clearly marked tab for all aspects of their cases, an easy way to track case movements, and relevant dates. According to many reviewers, the seamless integration of case files has made it easier for them to manage their cases efficiently.

Litify is a legal operating platform that modernizes and improves the performance of law firms. It is built on Salesforce, combining matter and case management, document generation, timekeeping, and more. Litify breaks down silos between legal teams and clients which includes customisable matter plans and intake questionnaires. Matters & Intakes is a Litify product that lets users standardize processes across their legal team by configuring matter plans and tasks.

Litify's suite of timekeeping and billing products automates billing rules enforcement with clients' billing guidelines. The software also features a document management system called Docrio that saves files directly to matters from Outlook inboxes. This makes it easier for users to create documents quickly by filling pre-built templates with information pulled from matter plans. In addition, Litify offers user-friendly dashboards highly configurable to provide valuable insight into team performance, matter progress, and marketing ROI to help businesses make informed decisions. For seamless integration into your organization's workflow, Litify offers extensive integrations as well as professional services support training at every step of the way.


The Litify platform is a legal practice management solution built on Salesforce, from the company of the same name in Brooklyn. It streamlines and automates task management, document generation, intake management and client communications, while providing data-driven insights to help law firms scale.

Clio is web-based legal practice management software for solo practitioners and small firms. It is designed to replace multiple different systems (like document management, case management, and accounting software) to streamline the amount of technology that small firms need to manage.

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