Name: LitmusWorld
Price: 0.01 USD
Author: LitmusWorld

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Text Editors

Development

Business Intelligence (BI)

Collaboration

Desktop Publishing

Diagramming

Interactive Voice Response (IVR)

Meeting Management

Operational Analytics

Project Portfolio Management

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Archiving

Cloud Storage

Continuous Delivery

Data Fabric

Endpoint Encryption

Enterprise Backup

File Sync and Share

Firewall

Fraud Detection

IT Service Management (ITSM)

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Network Traffic Analysis (NTA)

Network Virtualization

Phishing Detection and Response

Virtual Desktop Infrastructure (VDI)

Voice Recognition

Web Application Firewalls

Web Scraping

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Business Card Scanning

Content Management

Digital Experience Platforms (DXP)

Email Marketing

Graphics

Location Intelligence

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Professional Services Automation

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Operational Technology (OT) Security

Security

Auto Repair

Camp Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Legal Research

Municipal

Trucking Software

Vertical-Specific

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LitmusWorld is a customer experience management platform offered by LitmusWorld Marketing Technologies Pvt Ltd. According to the vendor, the platform is designed to help businesses measure, act on, and improve their Net Promoter Score (NPS)®. It is suitable for companies of all sizes, from small businesses to large enterprises. Professionals and industries in retail, e-commerce, financial services, telecommunications, and hospitality reportedly use LitmusWorld to measure customer sentiments, uncover loyalty insights, and drive growth.

According to the vendor, LitmusWorld provides a unified module to measure key quantifiable metrics that offer actionable insights into stakeholder emotions. It enables businesses to engage in real-time with stakeholders through contextual conversations at the moment of truth. The platform also integrates with internal systems through a range of APIs for real-time data flow.

The vendor claims that LitmusWorld reaches customers across multiple channels including SMS, QR Codes, Email, Mobile App, and Website. It reportedly supports conversations in 19+ languages to capture genuine emotions and increase response rates. Additionally, the vendor states that it safeguards Personally Identifiable Information (PII) within the limits of an intranet while pulling responses into the dashboard.

According to the vendor, LitmusWorld allows businesses to efficiently close the loop with customers in real-time. The platform reportedly builds automated action workflows to categorize, assign, and track issues to closure. It also provides custom forms for agents to log issues across multiple touchpoints and facilitates cross-functional collaboration with Huddle platform capabilities.

The vendor claims that LitmusWorld converts large volumes of data into actionable insights. It reportedly analyzes data indexed across a time order for time series analysis and compares qualitative and quantitative CX metrics across various transaction parameters through comparative analytics. The platform is said to identify and recognize best performing touchpoints through leaderboards and create different segments of customers based on responses for cohort analysis. Additionally, the vendor states that it can take corrective action on unstructured feeds through text analytics and provides analytical reporting through multi-parameter filters.

Basic

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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LitmusWorld

Overview

What is LitmusWorld?