Live Chat by InteliWISE

Live Chat by InteliWISE is a conversational AI platform offered by InteliWISE. According to the vendor, it provides out-of-the-box solutions for intelligent automation of customer service, marketing, and sales. It is suitable for both small businesses and enterprise-level organizations, and caters to customer service representatives, sales representatives, marketing professionals, e-commerce businesses, financial institutions, and insurance companies.

Key Features

Conversational AI Platform: Live Chat by InteliWISE is built on a conversational AI platform that utilizes AI-powered Natural Language Processing (NLP) to understand and respond to customer queries in real-time, as claimed by the vendor.

Edit & build your bot: Users can easily edit and build their chatbot using a user-friendly interface. They can customize the chatbot's responses, create conversation flows, and define intents and entities, according to the vendor.

AI Voicebot for Voice Automation: Live Chat by InteliWISE offers an AI Voicebot feature that enables voice automation for customer interactions. The Voicebot can understand and respond to customer queries through voice commands, providing a hands-free and convenient experience, as claimed by the vendor.

Chatbot with 100% customization: Users can fully customize their chatbot's appearance, behavior, and personality. They can choose from a range of chatbot avatars, customize the chatbot's voice and tone, and define its conversational style, according to the vendor.

Train & fully manage NLP | NLU: Live Chat by InteliWISE provides tools for training and managing the NLP (Natural Language Processing) and NLU (Natural Language Understanding) capabilities of the chatbot. Users can train the chatbot to understand and respond to specific intents and entities, improving its accuracy and effectiveness over time, as claimed by the vendor.

AI Voicebot for Call Center: Live Chat by InteliWISE reduces call center costs by handling inbound calls with AI and running outgoing marketing and sales campaigns. It offers speech recognition in English, according to the vendor.

AI Chatbot: Live Chat by InteliWISE automatically resolves customer issues and assists in online transactions, even in off-hours, as claimed by the vendor.

Live chat, Messenger & Video: Live Chat by InteliWISE provides customer support in online stores, messengers, and mobile apps. It is suitable for complex integrations, including on-premise mode, according to the vendor.

Contact Center Platform for Omnichannel: Live Chat by InteliWISE offers a comprehensive contact center platform for omnichannel customer support, including voice for a hotline, chatbot voice assistant, helpdesk, tickets, messenger, SMS-messaging, and video, as claimed by the vendor.

Track your customers' behavior: Live Chat by InteliWISE allows the sales team to instantly track customer behavior, questions, and hurdles, enabling them to make data-driven decisions and improve customer interactions, according to the vendor.