Name: Live Chat by InteliWISE
Price: 59 USD
Author: Inteliwise

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Flowchart

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

IP PBX

Meeting Management

Online Notary

Enterprise

Accounting

Blockchain Payments

Cryptocurrency Wallets

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Change Management

Cloud Storage

Converged Network Adapters (CNAs)

Data Deduplication

Data Science

Email Verification

Firewall Security Management

Fraud Detection

Identity Verification

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Migration

Network Performance Monitoring

Network Traffic Analysis (NTA)

Output Management

Robotic Process Automation (RPA)

SaaS Management

System Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Marketing

Headless CMS

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Field Sales Software

Headless eCommerce

Sales

Operational Technology (OT) Security

Security

Aviation

Camp Management

Computer-Aided Manufacturing (CAM)

Construction Workforce Management

Last Mile Delivery

Nonprofit CRM

eDiscovery

Vertical-Specific

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Live Chat by InteliWISE is a conversational AI platform offered by InteliWISE. According to the vendor, it provides out-of-the-box solutions for intelligent automation of customer service, marketing, and sales. It is suitable for both small businesses and enterprise-level organizations, and caters to customer service representatives, sales representatives, marketing professionals, e-commerce businesses, financial institutions, and insurance companies.

## Key Features

**Conversational AI Platform**: Live Chat by InteliWISE is built on a conversational AI platform that utilizes AI-powered Natural Language Processing (NLP) to understand and respond to customer queries in real-time, as claimed by the vendor.

**Edit & build your bot**: Users can easily edit and build their chatbot using a user-friendly interface. They can customize the chatbot's responses, create conversation flows, and define intents and entities, according to the vendor.

**AI Voicebot for Voice Automation**: Live Chat by InteliWISE offers an AI Voicebot feature that enables voice automation for customer interactions. The Voicebot can understand and respond to customer queries through voice commands, providing a hands-free and convenient experience, as claimed by the vendor.

**Chatbot with 100% customization**: Users can fully customize their chatbot's appearance, behavior, and personality. They can choose from a range of chatbot avatars, customize the chatbot's voice and tone, and define its conversational style, according to the vendor.

**Train & fully manage NLP | NLU**: Live Chat by InteliWISE provides tools for training and managing the NLP (Natural Language Processing) and NLU (Natural Language Understanding) capabilities of the chatbot. Users can train the chatbot to understand and respond to specific intents and entities, improving its accuracy and effectiveness over time, as claimed by the vendor.

**AI Voicebot for Call Center**: Live Chat by InteliWISE reduces call center costs by handling inbound calls with AI and running outgoing marketing and sales campaigns. It offers speech recognition in English, according to the vendor.

**AI Chatbot**: Live Chat by InteliWISE automatically resolves customer issues and assists in online transactions, even in off-hours, as claimed by the vendor.

**Live chat, Messenger & Video**: Live Chat by InteliWISE provides customer support in online stores, messengers, and mobile apps. It is suitable for complex integrations, including on-premise mode, according to the vendor.

**Contact Center Platform for Omnichannel**: Live Chat by InteliWISE offers a comprehensive contact center platform for omnichannel customer support, including voice for a hotline, chatbot voice assistant, helpdesk, tickets, messenger, SMS-messaging, and video, as claimed by the vendor.

**Track your customers' behavior**: Live Chat by InteliWISE allows the sales team to instantly track customer behavior, questions, and hurdles, enabling them to make data-driven decisions and improve customer interactions, according to the vendor.

Basic

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Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Live Chat

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Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Live Chat by InteliWISE

Overview

What is Live Chat by InteliWISE?