Name: LiveBank
Author: Ailleron

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Accessibility Testing

Development

Classroom Management

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Data Extraction

Emissions Management

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Risk Management

Enterprise

Accounting

Digital Banking

Nonprofit Accounting

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Authorization

Cloud Storage

Configuration Management

Data Collaboration

Fraud Detection

Game Engine

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

LAN Switches

License Management

Network Performance Monitoring

Network Security

Open-Source Database

Operating Systems

SOA Governance

Service Desk Outsourcing

Single Sign-On

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Audience Intelligence

Content Experience

Content Management

Customer Journey Mapping

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Video

Video Marketing

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Performance Management

Social Commerce

Sales

Virtualization Security

Security

Agriculture

Banking

Donor Management

Equipment Rental

Rental Property Management

Vertical-Specific

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LiveBank, developed by Ailleron, is an omnichannel communication hub designed to enhance customer support and sales in the banking sector. It provides a secure and efficient platform for banks to communicate with their customers across multiple channels, including chat, video, and voice.

**Virtual Branch**: LiveBank allows banks to establish virtual branches, enabling customers to remotely access banking services without visiting a physical branch. Through chat, video, audio, and social media channels, customers can interact with virtual advisors, ensuring a personalized and convenient banking experience.

**Omnichannel Communication**: LiveBank facilitates seamless communication between banks and customers across various channels, such as live chat, audio, video, and messaging applications. Customers can effortlessly switch between channels, ensuring a consistent and uninterrupted conversation with the bank.

**Collaboration Tools**: LiveBank offers collaboration tools that enable efficient communication and problem-solving between customers and bank agents. These tools allow for the exchange of files, the use of graphical elements to highlight text, co-browsing, and screen sharing during interactions.

**Automated eKYC**: LiveBank streamlines client onboarding with its automated eKYC process. By leveraging OCR (optical character recognition) and facial biometrics, the system verifies client identity and authenticates documents, ensuring compliance with legal regulations.

**Sales Support**: LiveBank empowers agents with tools to visually and comprehensively present products and offers. Agents can identify clients with high sales potential, conduct simultaneous chat conversations, and schedule online meetings to maximize sales opportunities.

**Secure Remote Work Environment**: LiveBank ensures a secure remote work environment by implementing encryption, data recording, and archiving. The system integrates facial biometrics, ID verification components, and databases for client data verification.

**Routing and Queue Management**: LiveBank optimizes workload and service quality through skill-based routing. Cases are automatically assigned to agents specialized in specific topics, and agents can manage conversations in a queue, prioritize tickets with high sales potential, and organize teams under team leaders.

**Integrations**: LiveBank seamlessly integrates with external systems, including biometric engines for facial recognition, databases for client data verification, and OCR components for document authentication.

**Optichannel Solution**: LiveBank serves as an optichannel communication hub, allowing banks to effectively manage customer interactions across different channels, such as chat, audio and video calls, and messaging apps.

**Seamless Communication**: LiveBank provides real-time, human-to-human service through the client's preferred communication channel. By offering instant and secure communication, LiveBank streamlines banking processes and enhances customer support.

Basic

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Lua is a mobile-first enterprise communication solution.  It powers messaging that is built for business: instant, secure, and keeps everyone accountable. Some key features include:  Real-time Secure Messaging, Two-touch Conference Calling, and an Analytics Dashboard.

LiveBank

Banking Software features customer account management and customer account portals for customer self-service, and also for customer support interaction, whether the customer is a person or company. It includes mobile applications with features for customer self-service and support for a variety of financial services.

Ailleron

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Overview

What is LiveBank?