LiveHelp

LiveHelp is an omnichannel digital customer care suite that aims to provide real-time communication and support to clients. According to the vendor, this solution is suitable for businesses of all sizes and caters to various professions and industries, including customer service representatives, sales and marketing professionals, e-commerce businesses, call centers, and healthcare providers.

Key Features

LiveChat Module: The LiveChat module enables real-time communication with clients through chat, video chat, voice chat, and live calls. It allows simultaneous assistance to multiple customers and supports the sharing of links, attachments, and screenshots. The module is designed to facilitate communication with clients across different platforms, including mobile devices.

LiveTicket Module: The LiveTicket module efficiently routes requests from website visitors, messaging systems, and email as tickets. It utilizes Automatic Contact Distribution (ACD) to distribute conversations based on predefined parameters. The module offers an answers repository for quick and efficient responses and provides easy supervision and management of conversations.

LiveSocial Module: The LiveSocial module converts comments from social media platforms into tickets. Operators can respond to comments directly from the original platform, and messages can be managed with shared access credentials.

LiveBot Module: The LiveBot module utilizes artificial intelligence to automate and optimize customer care services. It handles frequently asked questions (FAQs) and provides first-level support. The module integrates with major instant messaging platforms and offers 24/7 availability and quick response times.

Business Performance Module: The Business Performance module delivers integrated data in analytics dashboards for performance monitoring. It provides insights on efficiency, strengths, and areas for improvement, helping businesses formulate data-driven strategies for omnichannel digital customer care.

Empower Agent Module: The Empower Agent module includes advanced features to support operators, such as a prompter, coach, translator, and agenda. It aims to enhance operator productivity and efficiency, enabling personalized and efficient communication with clients.

Integrations: LiveHelp offers custom integrations based on specific needs. It seamlessly integrates with various platforms, including CMS, CRM, e-commerce, messaging systems, and more. The product provides APIs for complete customization of LiveHelp applications.