Name: LiveHelp
Price: 4.99 USD
Author: Sostanza

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Batch Management Software

Mobile App Development

Performance Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Policy Management

Enterprise

Accounting

Accounts Payable

Accounts Receivable

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Course Authoring

Employee Performance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Consulting and Advisory Services

Container Management

Content Delivery Networks (CDN)

Data Warehouse

Database DevOps

Distributed Denial of Service (DDoS) Protection

Embedded Business Intelligence (BI)

Firewall Security Management

Fraud Detection

In-Memory Databases

Integration Platform as a Service (iPaaS)

IoT Device Management

Managed Private Cloud

Migration

Network Performance Monitoring

Output Management

SOA Application Gateways

SaaS Management

System Monitoring

Traffic Switching

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Reference Management

Email Marketing

Landing Page

Market Intelligence

Marketing Automation

Online Reputation Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Product Configuration

Sales Engagement

Sales

Cloud Access Security Brokers

Secure Access Service Edge (SASE)

Security

Construction Workforce Management

Dental

Insurance Agency Management

Insurance Claims Management

Intelligent Document Processing

Vertical-Specific

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LiveHelp is an omnichannel digital customer care suite that aims to provide real-time communication and support to clients. According to the vendor, this solution is suitable for businesses of all sizes and caters to various professions and industries, including customer service representatives, sales and marketing professionals, e-commerce businesses, call centers, and healthcare providers.

## Key Features

**LiveChat Module**: The LiveChat module enables real-time communication with clients through chat, video chat, voice chat, and live calls. It allows simultaneous assistance to multiple customers and supports the sharing of links, attachments, and screenshots. The module is designed to facilitate communication with clients across different platforms, including mobile devices.

**LiveTicket Module**: The LiveTicket module efficiently routes requests from website visitors, messaging systems, and email as tickets. It utilizes Automatic Contact Distribution (ACD) to distribute conversations based on predefined parameters. The module offers an answers repository for quick and efficient responses and provides easy supervision and management of conversations.

**LiveSocial Module**: The LiveSocial module converts comments from social media platforms into tickets. Operators can respond to comments directly from the original platform, and messages can be managed with shared access credentials.

**LiveBot Module**: The LiveBot module utilizes artificial intelligence to automate and optimize customer care services. It handles frequently asked questions (FAQs) and provides first-level support. The module integrates with major instant messaging platforms and offers 24/7 availability and quick response times.

**Business Performance Module**: The Business Performance module delivers integrated data in analytics dashboards for performance monitoring. It provides insights on efficiency, strengths, and areas for improvement, helping businesses formulate data-driven strategies for omnichannel digital customer care.

**Empower Agent Module**: The Empower Agent module includes advanced features to support operators, such as a prompter, coach, translator, and agenda. It aims to enhance operator productivity and efficiency, enabling personalized and efficient communication with clients.

**Integrations**: LiveHelp offers custom integrations based on specific needs. It seamlessly integrates with various platforms, including CMS, CRM, e-commerce, messaging systems, and more. The product provides APIs for complete customization of LiveHelp applications.

Basic

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

LiveHelp

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Sostanza

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Overview

What is LiveHelp?