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LiveSession is a powerful analytics tool that allows businesses to identify key areas for improvement on their websites by tracking user …
Overview
What is LiveSession?
LiveSession is a session recording tool from the small Polish company of the same name, designed to allow users to easily search, segmentize, and replay high-quality session replays to analyze customer behavior.
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What is LiveSession?
LiveSession is a session recording tool from the small Polish company of the same name, designed to allow users to easily search, segmentize, and replay high-quality session replays to analyze customer behavior.
Entry-level set up fee?
- No setup fee
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- Premium Consulting/Integration Services
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Product Demos
[LIVESESSION 1] Demo piano + rap cover - Wedding dress - Saito Akiko (feat. Benner)
YouTube
Product Details
- About
- Tech Details
What is LiveSession?
LiveSession Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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- Pros
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LiveSession is a powerful analytics tool that allows businesses to identify key areas for improvement on their websites by tracking user behavior. Users have reported that the software is easy to use, even for non-tech and support teams working on BtoB SaaS, and provides ultimate documentation for issue and bug reporting. LiveSession has helped users find issues on their websites and optimize them after analyzing what users do on the website, ultimately resulting in a better user experience for site visitors.
The advanced filtering options help create segments that can be part of customer funnels, enabling clients to understand user trends and abusive uses of confidential material on their website. The software is cost-effective compared to other tools available in the market and offers great value for money. Users have also mentioned that LiveSession provides great support from the team, making it easier for them to troubleshoot technical issues faced by site visitors, which could be preventing conversions. Overall, LiveSession is an excellent tool for businesses looking to enhance their online presence and improve their user experience by identifying pain points and quickly troubleshooting issues.
Ease of Use: Many users have praised LiveSession's intuitive interface and ease of use, making it easy to navigate and understand the data. Customers appreciate how simple it is to set up, with no complicated processes or configurations required.
Customer Support: Several reviewers have appreciated LiveSession's customer support for their responsiveness and helpfulness both before purchase and during configuration. Users were able to get quick responses from the support team, who went above and beyond in resolving any issues they faced.
Analysis Features: Many reviewers found LiveSession to be a cost-effective tool for monitoring customer behavior, with great analysis and tracking features. They appreciated the advanced filtering options and segment building capabilities that allowed them to analyze customer behavior effectively, identify potential areas of improvement, and provide quick support.
High Price: Some users have found the price of LiveSession to be quite high, especially when compared with other similar software. They feel that the lack of certain advanced features does not justify the high cost.
Lack of Features: Some users were disappointed by the lack of certain features in LiveSession such as heatmaps and advanced filtering options. They felt that these features are essential for a complete user experience analysis tool.
Technical Issues: Some users experienced technical issues while using LiveSession, such as recorded sessions not playing correctly or CSS not being maintained. They expressed frustration due to these issues impacting their ability to use the software effectively.
Users recommend trying different integrations offered by the software as it has been proven to make work easier. They believe that exploring the various integration options can greatly enhance the functionality and effectiveness of their website.
Another common recommendation is to try the software for free as users have found it to be worth every penny. They believe that the experience provided by the software is of high quality and yields positive results.
Users also suggest utilizing the software for user recordings, as they find it to be highly effective in capturing and analyzing user behavior. They believe that this feature can provide valuable insights for improving their website.
Overall, users think that the software is better than other tools they have tried and encourage others not to hesitate in giving it a try. They recommend taking advantage of the opportunity to explore its capabilities, as there is nothing to lose.