Name: Livespace
Price: 19 USD
Author: Livespace

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Batch Management Software

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Digital Rights Management (DRM)

Document Management

Dropshipping

Electronic Signature

Operational Analytics

Enterprise

Accounting

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

Payroll

Recruitment Agency

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printing

AI Governance

Application Lifecycle Management (ALM)

Cloud Storage

Consulting and Advisory Services

Content Delivery Networks (CDN)

Data Fabric

Data Recovery Service

Fraud Detection

Hadoop-Related

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Managed File Transfer (MFT)

Network Performance Monitoring

Office Migration and Repair

Robotic Process Automation (RPA)

System Monitoring

Zero Trust Security Solutions

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Blogging

Competitive Intelligence

Content Management

Email Marketing

Local Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Wholesale Marketplace

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales

Cloud Access Security Brokers

User and Entity Behavior Analytics (UEBA)

Security

Architecture

Camp Management

Chargeback Management

Dental

Digital Forensics

Nonprofit CRM

Plagiarism Checker

Vertical-Specific

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Livespace CRM is a CRM platform designed to optimize sales processes and enhance sales team performance. It is suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, Livespace CRM caters to sales teams and professionals, marketing agencies, IT services and software houses, car dealerships, and solar PV installation companies.

## Key Features

**Forecasting deals**: According to the vendor, Livespace CRM enables users to accurately forecast future incomes, costs, and resources, allowing for precise planning.

**Knowledge management**: Livespace CRM offers a knowledge base where users can access information about forecasted and realized values and product statistics. The Google Chrome extension simplifies contact management by enabling one-click addition of contacts, as claimed by the vendor.

**Publications**: Livespace provides a variety of resources such as ebooks, webinars, and a blog to educate users on CRM implementation, sales management, and the features of Livespace CRM, according to the vendor.

**Customer segmentation**: Livespace CRM allows users to define their own customer segments by setting clear and automated benchmarks for customer evaluation, as stated by the vendor. This enables effective differentiation between average and key customers.

**Personal Data Protection in Livespace**: According to the vendor, Livespace CRM ensures compliance with GDPR regulations and protects users' personal data through appropriate application changes and internal procedures.

**Communication 2.0**: Livespace CRM promotes transparent team communication through email integration and a live chat feature for instant internal communication, as claimed by the vendor.

**CRM for Car Dealerships**: Livespace CRM offers a dedicated version for car dealerships, providing features to manage sales, engage with potential customers, and increase conversion rates, according to the vendor.

**Sales process**: Livespace CRM provides an inbuilt, ready-to-implement sales process to standardize operations and increase the probability of winning deals, as stated by the vendor.

**CRM for IT Services & Software Houses**: According to the vendor, Livespace CRM offers a dedicated version for IT services and software houses, helping them focus on quality leads, improve sales effectiveness, and streamline operations.

**CRM for the Solar PV Industry**: Livespace CRM offers a dedicated version for the solar PV industry, assisting companies in increasing sales, personalizing customer interactions, and anticipating customer needs, according to the vendor.

Great Alternative to Top CRM Software: Several users have found Livespace to be a great alternative to top CRM software like Salesforce. They appreciate that it provides similar features and functionalities, making it a viable option for those who don't require the advanced capabilities of more expensive platforms.

Easy-to-Use and Intuitive Interface: Many reviewers praise Livespace for its easy-to-use and intuitive interface. This user-friendly design contributes to its effectiveness in customer relationship management, allowing agents to navigate the system effortlessly and access information quickly.

Convenient and Affordable CRM Solution: Users highlight that Livespace is a convenient CRM tool that works well for companies of all sizes. Its accessibility and affordability make it an attractive choice for businesses looking for a cost-effective solution.

1. Lack of customer support: Some users have expressed frustration with the lack of customer support for Livespace, stating that it is non-existent. This can be problematic for users who encounter issues or require assistance with the software.

2. Email formatting difficulties: Reviewers have mentioned that composing and formatting emails in Livespace can be challenging and frustrating. The software may not provide an intuitive or user-friendly interface for email composition, leading to difficulties in creating professional-looking emails.

3. Limited native integrations: Livespace seems to have a limitation when it comes to native integrations, primarily working with Polish systems. Users would need to rely on third-party integration tools like Zapier to connect Livespace with other systems, which may cause inconvenience and additional costs for some users.

Livespace has proven to be a versatile solution that meets the needs of many users across different organizations. With its range of features and functions, the software offers a valuable CRM tool for businesses that are not focused on large enterprises and do not require extensive reporting functionality. Users have found Livespace particularly suitable for organizations with leaner business plans, thanks to its forecast capabilities.

Furthermore, implementing Livespace has been reported as cost-effective and requiring less time compared to other CRM systems, making it an attractive choice for those seeking efficiency and affordability. However, it's worth noting that some users have encountered issues with email formatting, specifically when inline images are involved. This can result in the inclusion of base64 code in the middle of the email, which may affect the overall presentation and user experience.

Another aspect that users have mentioned is the need for improved support from the company. Some users have experienced difficulties in receiving timely responses and assistance when encountering issues with the system. This highlights an opportunity for Livespace to enhance their customer support processes to ensure prompt and efficient resolution of any problems that may arise.

Overall, Livespace proves to be a versatile CRM solution that effectively caters to the needs of various organizations. Its forecast capabilities and cost-effectiveness make it a practical choice for businesses with leaner business plans. However, improvements in email formatting and timely support would further enhance the overall user experience.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

Livespace

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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Livespace

Overview

What is Livespace?