Name: LiveZilla
Price: 155 USD
Author: LiveZilla

Help Desk

Web and Video Conferencing

Customer Support

Image Recognition

Interactive Application Security Testing (IAST)

Service Mesh

Software Repositories

WebOps

Development

Board Management

Business Intelligence (BI)

Collaboration

Contract Management

Email Spam Filter

Supply Chain Management

Enterprise

Accounting

Digital Banking

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

HR Management

Leave Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Bot Mitigation

Cloud Storage

Data Center Infrastructure Management

Data Observability

Data Privacy Management

Database Load Balancing

Desktop Outsourcing

Enterprise Architecture Management

Ethernet Switches

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Managed IT Service

Network Performance Monitoring

Network Simulation

NoSQL Databases

Packet Analyzer

Single Sign-On

Software Defined Storage (SDS)

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Management

Email Marketing

Marketing Analytics

Marketing Automation

Retail Media Advertising

Search Engine Marketing (SEM)

Social Media Customer Service

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Presales

Sales

Video Surveillance

Security

Construction Management

Equipment Rental

HIPAA Compliance

InsurTech

Investment Portfolio Management

Vertical-Specific

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### Sales Enhancement
Users consistently highlight LiveZilla's sales enhancement capabilities as a key factor in driving increased sales and customer satisfaction. The implementation of LiveZilla's live chat feature has notably improved response times, leading to a boost in sales conversions. Customers appreciate the real-time communication aspect of LiveZilla, which has proven to be instrumental in closing more sales efficiently. The ability to monitor live traffic and tailor offers based on customer behavior has been particularly effective in driving sales growth. LiveZilla's sales enhancement tools have been instrumental in streamlining the sales process and fostering a more engaging customer experience.

### Service Quality Improvement
Users consistently praise LiveZilla for its ability to improve customer service and enhance the quality of services offered. The general sentiment among reviewers is that LiveZilla's service quality improvement functionalities are robust and effective. Many users appreciate the ease with which LiveZilla allows them to enhance their customer service processes, leading to better overall service quality. The tool's features, such as live chat and traffic monitoring, are highlighted as key elements that contribute to the improvement of service quality. Additionally, users find that LiveZilla's service quality improvement capabilities positively impact customer satisfaction and help in addressing customer needs more efficiently.

### Customer Service Management
User sentiment regarding LiveZilla's customer service management capabilities is generally positive, with many reviewers highlighting the effectiveness of the live chat feature in improving communication with clients and visitors. The ability to provide real-time assistance and address customer concerns promptly has been a key factor in enhancing the overall customer service experience. Additionally, users appreciate the ease of use and functionality of LiveZilla in managing customer inquiries and support tickets efficiently. The platform's role in facilitating quick responses and personalized attention to customers has been well-received, contributing to increased customer satisfaction and improved service delivery.

### Live Chat Features
User consensus seems to be that LiveZilla's live chat features are highly valued and effective. Reviewers appreciate the ease of communication with customers through the live chat tool, noting its simplicity and functionality. The ability to customize the live chat interface and automate certain functions has been highlighted as a significant advantage. Users find the live chat tool to be a powerful yet user-friendly feature that enhances customer interaction and provides a faster and more efficient way to address customer concerns. The real-time communication offered by LiveZilla's live chat features has been praised for creating a better shopping experience and improving customer satisfaction.

### Customer Communication
Users generally agree that LiveZilla excels in customer communication capabilities. The consensus is that LiveZilla's live chat feature provides a fast and efficient way to communicate with customers, leading to improved customer satisfaction. Many users appreciate the ease of use and real-time communication offered by LiveZilla, highlighting its effectiveness in addressing customer queries promptly. The ability to personalize interactions and provide instant support through live chat has been a key factor in enhancing customer communication for businesses using LiveZilla. Additionally, the platform's features such as translation services and multiple operator support contribute to a more streamlined and effective communication process with clients.

### Real-Time Interaction
Users consistently praise LiveZilla for its exceptional real-time communication features. The ability to engage with clients instantly and provide prompt responses is highly valued by users. Real-time interaction through live chat and traffic monitoring in real time are highlighted as key strengths of LiveZilla. Users appreciate the ease of communication and the efficiency of resolving queries in real time. The real-time chat functionality is lauded for its user-friendly interface and the capacity to handle multiple customer inquiries simultaneously. LiveZilla's real-time interaction capabilities are seen as a valuable asset for enhancing customer satisfaction and improving overall service quality.

### Implementation and Usage
Users generally praise LiveZilla for its straightforward implementation and ease of use. The software's adaptability and user-friendly interface make it a popular choice for businesses looking to enhance their customer support capabilities. While some users encountered minor issues during the installation process, the majority found it to be a simple and quick setup. The availability of step-by-step guides and multilingual support further adds to the positive user experience. Additionally, the live chat feature is highlighted as a valuable tool for improving communication with customers and boosting sales. Despite a few suggestions for improvement, LiveZilla remains a favored option for businesses seeking to streamline their customer service operations.

### Personalization and Adaptation
Users consistently praise LiveZilla for its exceptional personalization and adaptability features, highlighting its ability to enhance customer service and streamline business operations. The general consensus among reviewers is that LiveZilla's personalization and adaptation capabilities are robust and versatile, allowing businesses to tailor their interactions with customers effectively. The tool's flexibility in adapting to different user needs and preferences is widely appreciated, with users noting its ability to provide personalized assistance in real-time. Additionally, LiveZilla's affordability and range of pricing options make it an attractive choice for businesses of all sizes looking to improve their customer support through personalized interactions.

### User Experience and Satisfaction
Users consistently praise LiveZilla for its user-friendly interface and efficient live chat feature, which significantly enhances the overall customer experience. The platform's ability to provide quick responses and personalized assistance has left users feeling satisfied and valued. Additionally, the automation of common queries has not only saved time but also improved the comfort level of visitors interacting with the service. LiveZilla's focus on enhancing user satisfaction through streamlined communication channels has garnered positive feedback from users across various industries.

### Traffic and Monitoring Tools
Users consistently praise LiveZilla for its effective traffic monitoring and live chat capabilities. The real-time traffic monitoring tool is highlighted for providing valuable insights into website visitor activity, allowing businesses to tailor their offerings and enhance user experience. Reviewers appreciate the simplicity and efficiency of LiveZilla's monitoring tools, enabling them to track visitor behavior and make data-driven decisions to optimize website performance. The ability to engage with customers in real-time through live chat, coupled with comprehensive traffic monitoring, is seen as a significant asset for businesses looking to improve their online presence and customer engagement strategies.

### Technical Support Solutions
Users consistently praise LiveZilla's technical support solutions for enhancing their customer service and support capabilities. The tool's live chat feature allows for real-time communication with customers, leading to improved response times and overall service quality. Additionally, the ticket support system helps in organizing and prioritizing customer inquiries efficiently. Users appreciate the ease of use and versatility of LiveZilla across different operating systems, making it a valuable asset for technical support teams. The tool's traffic monitoring feature also aids in analyzing website traffic to better address customer needs. Despite some recommendations for further development, overall sentiment towards LiveZilla's technical support solutions remains positive.

### Response and Resolution Efficiency
Users generally praise LiveZilla's quick response time and efficient resolution capabilities. The majority of reviewers highlight the platform's ability to provide immediate assistance through live chat, enabling them to address customer queries and issues promptly. Despite some minor drawbacks mentioned, such as limitations in editing comments and interactions, the overall consensus leans towards LiveZilla's effectiveness in enhancing response and resolution efficiency. Customers appreciate the real-time communication feature, which has significantly improved their satisfaction levels and streamlined the support process.

### Online Business Support
Users consistently praise LiveZilla for its robust online business support features. The general sentiment among reviewers is that LiveZilla's online business support capabilities are highly effective and user-friendly. Customers appreciate the real-time communication options, such as live chat and web cam chat, which enhance the overall user experience on websites. Additionally, the ability to monitor website traffic and engage with visitors in a timely manner is seen as a valuable asset for improving online business performance. Despite some minor concerns about customization for non-default website layouts, users overall find LiveZilla's online business support to be a valuable tool for enhancing customer engagement and satisfaction.

Live Chat Feature: Users have found the live chat feature in LiveZilla to be highly regarded, with many stating it is extremely helpful, practical, and fast. Numerous reviewers appreciate how well it integrates with websites and enables efficient communication with customers.

Ticketing System: The ticketing system in LiveZilla has received high praise from users for being customizable, versatile, and easy to manage. Several reviewers have highlighted its ability to provide personalized support, maintain order, and effectively organize customer messages.

Visitor Monitoring System: The visitor monitoring system in LiveZilla is considered a standout feature by users. Many have praised its real-time monitoring capabilities, security filters, and valuable insights into visitor behavior.

Based on the user reviews of LiveZilla, here are the key recommendations expressed:

1. Users highly recommend LiveZilla for its ease of installation and use, adaptability for any online business, and potential to improve communication, service quality, and user experience.

2. Users also recommend LiveZilla for its live chat feature, suggesting it as a solution to improve customer support and satisfaction. They believe it can attract more customers, create loyalty, and increase conversions.

3. Another common recommendation is regarding the value and functionality of LiveZilla. Users praise its multiple features, ease of use, and efficient customer message management. They recommend using the licensed version for businesses that need a support service for managing customer issues.

Overall, users recommend LiveZilla as a high-quality tool with various benefits such as adaptability, ease of use, improved communication, and customer support.

LiveZilla has proven to be an invaluable tool for businesses in various industries. Users have reported using LiveZilla to gather customer opinions and continuously improve their company's services. The real-time website traffic measurement feature of LiveZilla has helped users understand the reasons for website abandonment, allowing them to make necessary improvements to retain customers. One of the standout benefits of the software is its ability to strengthen the security of consumer-related data, ensuring compliance with regulations and providing peace of mind for both businesses and their customers.

Furthermore, LiveZilla has resolved communication speed issues that many businesses face, enabling users to answer customer problems quickly and efficiently. The integration of LiveZilla as a support system has provided users with the ability to chat directly with customers and solve their business problems instantly, resulting in improved customer satisfaction and increased sales. Additionally, the software has increased engagement from website visitors by offering valuable feedback and advice on users' businesses, leading to better customer relationships. By eliminating the need for manual emailing and enabling direct and efficient communication, LiveZilla simplifies communication with customers, streamlining processes and saving time for businesses. 

Moreover, LiveZilla has been praised as a top software for help desk purposes, facilitating easy communication with customers and helping to organize support tasks effectively. Users have also found that it improves technical support resolution speed through its efficient chat functionality. By allowing companies to offer advanced support to customers, manage tickets effectively, and respond faster to customer needs, LiveZilla enhances overall customer service experience. The software's chat feature specifically has been credited for increasing sales and improving customer service satisfaction. Furthermore, even users with limited IT knowledge have found LiveZilla to be a useful tool for chatting with and supporting customers.

As a comprehensive solution, LiveZilla offers several features that benefit businesses across different sectors. By analyzing website traffic in real-time, improving customer addressing through automation of frequently asked questions, and providing accurate and professional communication with clients, LiveZilla helps businesses save time, increase productivity, and offer higher quality customer care. The implementation of LiveZilla has also made conversations with potential customers more orderly, facilitating follow-up and conversion into loyal customers. The software has also proven to be particularly effective in closing more sales as users who engage through the live chat feature are more likely to acquire services. Overall, LiveZilla has helped businesses improve organization, save time, and offer tailored services based on user preferences, resulting in enhanced customer satisfaction and increased sales.

Basic

Downloadable licence

Medium

Small

Large

Free

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

LiveZilla

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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