Name: Magna5
Author: Magna5

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Development

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Email Spam Filter

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Diversity, Equity, and Inclusion (DEI)

Employee Recognition

HR Management

Payroll

Recruitment Marketing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

Application Virtualization

Browser

Cloud Cost Management

Cloud Storage

Content Delivery Networks (CDN)

Disk Cloning

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

IoT Security

License Management

MLOps

Managed IT Service

Network Performance Monitoring

Network Security

Operating Systems

Secret Managers

Server Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Contact Center

Content Management

Email Marketing

Event Management

Marketing Automation

Product Sampling

Social Media Management

Social Media Marketing

Survey & Forms Building

Video

Web Analytics

Marketing

Meeting Room Booking

Project Management

Professional Services

Construction CRM

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Lead Generation Services

Sales

Database Security

Video Surveillance

Security

Computer-Aided Manufacturing (CAM)

Construction Takeoff and Estimating

Debt Collection

Hotel Management

InsurTech

Lease Management

Multiple Listing Service (MLS)

Population Health Management

Rental Property Management

Vendor Neutral Archive (VNA)

Vertical-Specific

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Magna5 is positioned as a comprehensive IT solution that offers a wide range of services to support and protect crucial operations. According to the vendor, this solution caters to businesses of various sizes, from small and medium-sized enterprises to large corporations, and is utilized by a diverse range of professions and industries. These include IT professionals, business owners, executives, healthcare providers, financial institutions, and retail and e-commerce companies. 

## Key Features

**Managed IT Services**: According to the vendor, Magna5's managed IT services aim to reduce costs and enhance efficiency. The solution offers 24/7/365 coverage and support from certified engineers, along with proactive monitoring and real-time visibility into network and server performance. The vendor claims that the pricing structure is transparent, allowing for predictable budgeting.

**Cloud Services**: Magna5's cloud services provide scalable and secure solutions tailored to specific operational needs. The vendor offers private, public, and hybrid cloud options, ensuring end-to-end visibility and management of cloud infrastructure. The solution is said to incorporate robust cybersecurity features and data protection.

**Cybersecurity**: Magna5's cybersecurity services focus on comprehensive security to prevent data breaches. The vendor states that the solution provides real-time visibility, intelligent analysis, and continuous threat monitoring. Multilayered security monitoring, assessment, and response are claimed to be integral parts of the offering. Additionally, the vendor emphasizes continuous compliance processes for secure transactions and customer data.

**Backup and Recovery**: The vendor asserts that Magna5's backup and recovery services ensure rapid data recovery and seamless operations restoration. Certified engineers are available for 24/7/365 management and monitoring. The solution offers end-to-end encryption in the cloud for data security, with the flexibility to choose between off-site or local and off-site deployment options.

**Endpoint Security**: According to the vendor, Magna5's endpoint security services offer intelligent defense for vulnerable endpoint devices. The solution is designed to provide proactive protection and continuous monitoring for laptops, workstations, servers, and mobile devices. Automated patching and AI-driven threat detection are highlighted features.

**Firewall and IPS Management**: Magna5's firewall and IPS management services go beyond traditional firewalls, aiming to provide proactive protection. The vendor emphasizes 24/7/365 management and monitoring of security threats, along with real-time visibility and comprehensive threat intelligence. Rapid incident response and continuous tuning are also part of the offering.

**Detection and Response**: The vendor claims that Magna5's detection and response services provide real-time protection against new and emerging threats. The solution includes 24/7/365 security information and event monitoring (SIEM), intelligent analysis, and continuous threat monitoring. Rapid incident response and continuous monitoring are highlighted as key features.

**DevOps/DevSecOps**: According to the vendor, Magna5 offers up-to-date and all-in-one DevOps and DevSecOps services. The solution aims to provide a comprehensive range of services from a single trusted partner, including continuous monitoring, routine updates, and patch management. The vendor states that the service is designed to scale with business growth.

**Managed Microsoft 365**: Magna5's managed Microsoft 365 services cover full migration, deployment, admin, and end-user support. The vendor claims to offer unparalleled cybersecurity features and 24/7/365 help desk support. Cloud support, data backup, and recovery for key assets are also emphasized, with the vendor being recognized as Microsoft Cloud Partners and Microsoft Certified Solutions Experts.

**Managed Public Cloud (AWS/Azure)**: According to the vendor, Magna5 provides managed services for Azure, Amazon Web Services, and other public clouds. The solution is claimed to leverage in-depth knowledge and expertise in deploying and managing public clouds. Compatibility with services like Microsoft 365 support, as well as secure data centers and scalable, resilient solutions, are highlighted features.

Telonium is a telephony and VoIP software solution from Telonium.

Regular Extension

Virtual Extension

Call Recording

Telonium

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

Hybrid Premise Purchase

NetFortris (discontinued)

Magna5

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Magna5

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What is Magna5?