Do the right thing
Use Cases and Deployment Scope
We worked really hard to make the software usable in any way. It was a very disappointing experience overall because they made it seem so much better than it actually was. In my opinion, they basically kept us on the hook as long as possible by telling us they would solve the issues we were having. In our experience, the problems were never solved but they asked for the opportunity to fix the issues with stability and ease of use but never actually fixed anything. All the while, we were promised refunds and told to keep trusting them. Then after admitting that their software would not measure up to the dreams they sold they denied the refund. In my opinion, what a waste of time AVS resources and a general lack of respect for our customers
Pros
- Connection issues
- App was crashing and rebooting
- Appointment integration with Google maps
- Ease of use
- In our experience, Responsiveness. It would take weeks to get a response
- In our experience, they gave us a discount because the software didn’t work and then later increased the fee again. With no notice
- Transparency and integrity
Cons
- Do what you say you are going to do
- In my opinion, don’t lie to customers to get them to trust you and then steal their money
- In my opinion, if you know your software is nit a good fit for a business tell them that up front before taking their time and money
Return on Investment
- roi
- Opportunity cost
- Money
Usability
Alternatives Considered
SalesRabbit, SPOTIO and 6D Canvas