Name: MCIApps
Price: 1000 USD
Author: MCIApps

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Corporate Performance Management (CPM)

Desktop Publishing

Enhanced 911 (E911)

Manufacturing Execution

Org Chart

Smart Spaces

VoIP

Enterprise

Accounting

Cryptocurrency Mining

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Credentialing

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Endpoint Encryption

Fraud Detection

HTML Editors

In-Memory Databases

Incident Response

Integration Platform as a Service (iPaaS)

Network Operating Systems

Network Performance Monitoring

Routers

SIP Trunking

Storage Area Network

System Monitoring

Technology Scouting Software

Traffic Switching

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Content Marketing

Customer Reference Management

Data Management

Digital Signage

Email Marketing

Marketing Automation

Online Reputation Management

Social Login

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Quote to Cash

Sales

Auto Repair

Emergency Notification

HIPAA Compliance

Home Health Care

Insurance Agency Management

Intelligent Document Processing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Smart Cities

Vertical-Specific

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MCiApps is a Manufacturing ERP solution designed to enhance the speed, agility, efficiency, and sustainability of businesses. According to the vendor, this unified platform caters to businesses of all sizes across various professions and industries, including manufacturing and fabrication companies, real estate and construction companies, omnicommerce retail companies, restaurants and food courts, as well as hotels, resorts, and clubs.

## Key Features

**Unified Platform**: MCiApps provides a single, unified, and all-inclusive platform that allows businesses to work inclusively across different business functions. According to the vendor, it streamlines sales, production planning, procurement, material management, finance, and customer service on a single platform.

**Scalable & Flexible**: MCiApps is a scalable and flexible platform that can adapt to the needs of businesses of all sizes. The vendor claims that it can be customized to meet specific business requirements and can grow alongside the business as it expands. The platform provides the flexibility to add or remove features and modules as needed.

**Hosted On Cloud**: MCiApps is a cloud-powered ERP, enabling businesses to access their data from anywhere, on any device. The vendor states that the cloud hosting ensures uninterrupted operations, even when employees are working remotely. It eliminates the need for expensive on-premises infrastructure and allows for easy scalability.

**Digital-First Approach**: MCiApps is designed to help businesses drive digital transformation and meet the demands of the digital age. According to the vendor, it covers digital operations and digital experience, automating repetitive tasks, increasing efficiency, and enabling businesses to stay competitive in the digital marketplace.

**Sales**: MCiApps streamlines sales processes effectively and consistently. The vendor claims that it provides tools for managing sales pipelines, tracking leads and opportunities, and generating quotes and invoices. The platform aims to improve sales forecasting, monitor sales performance, and enhance customer relationship management.

**Production Planning**: MCiApps provides businesses with the information and tools they need to achieve optimal outcomes in production planning. According to the vendor, it allows businesses to plan and schedule production activities, allocate resources, and track progress. The platform aims to provide real-time visibility into production processes, enabling informed decisions and optimized efficiency.

**Procurement**: MCiApps offers real-time access to procurement and vendor information, streamlining procurement processes. The vendor claims that it provides tools for managing supplier relationships, tracking purchase orders, and monitoring inventory levels. The platform aims to improve procurement efficiency, reduce costs, and ensure timely delivery of materials and supplies.

**Material Management**: MCiApps allows businesses to define and manage materials in an ergonomic way. According to the vendor, it provides tools for inventory management, material tracking, and stock control. The platform aims to optimize material usage, reduce waste, and ensure timely availability of materials for production.

**Finance**: MCiApps helps businesses oversee and stay on top of all their financials. The vendor states that it provides tools for managing accounts payable and receivable, tracking expenses, and generating financial reports. The platform aims to improve financial visibility, ensure compliance, and enable informed financial decisions.

**Customer Service**: MCiApps helps businesses serve customers better and provide exceptional customer experiences. According to the vendor, it provides tools for managing customer inquiries, tracking service requests, and resolving issues. The platform aims to enhance customer satisfaction, improve customer retention, and build strong customer relationships.

Basic

Norada Solve360

Copper is a customer relationship management (CRM) built as an integration into Google Apps.

Basic - Paid Annually

Professional - Paid Annually

Business - Paid Annually

Starter - Paid Annually

Copper

MCIApps

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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MCIApps

Overview

What is MCIApps?