MeeCap

MeeCap is a data-driven tool designed to improve and transform industries and professions. According to the vendor, MeeCap aims to streamline and optimize routine tasks for companies of all sizes, from small businesses to large enterprises. This solution is utilized by contact centers, back office operations, and outsourcing companies to enhance productivity and efficiency.

Key Features

Transaction Count: According to the vendor, MeeCap allows users to measure and monitor the volume, duration, and process details of tasks. This feature enables benchmarking and data-driven decision-making for resource allocation and organizational improvement.

Process Visualization by Case: The vendor claims that MeeCap provides the ability to visualize and analyze processes for cases with long processing times. This feature helps identify bottlenecks and root causes, facilitating continuous business improvement through automation, standardization, and system updates.

Analysis Dashboard: MeeCap offers an analysis dashboard that provides comprehensive insights into work data, including time spent on tasks by individuals. According to the vendor, this feature enables users to understand operational states at both individual and organizational levels. It also helps identify busy periods and work occurrence patterns for effective planning.

Behavior Logs: According to the vendor, MeeCap allows users to analyze user behavior in detail by capturing information such as screen captures and keystrokes. This feature helps identify process issues and supports process improvement. The vendor also states that behavior log data can be exported for documentation purposes.