Name: Melibo
Author: MakeIT Consulting

Help Desk

Live Chat

Web and Video Conferencing

Customer Support

Text Editors

Development

Alumni Management

School Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Contract Management

Facility Management

Meeting Management

PDF Editors

Supply Chain Management

Workflow

Enterprise

Accounting

Cryptocurrency Wallets

Hedge Fund

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Storage

Complex Event Processing

Converged Infrastructure

Custom Software Development Services

Data Masking

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Storage Management

Time Series Databases

Unified Communications Monitoring

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Contest Management

Creative Collaboration

Email Deliverability

Email Marketing

Marketing Automation

Product Information Management (PIM)

Product Intelligence

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

eCommerce Analytics

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

3D Modeling

Clinical Data Management

Computer-Aided Design (CAD)

Investment Portfolio Management

Municipal

Simulation

Travel Agency

Vertical-Specific

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Melibo is a Conversational AI platform designed to enhance support, sales, and marketing processes. It is positioned as an ideal solution for enterprises and SMEs in various professions and industries, including customer service, sales, marketing, manufacturing, and government. According to the vendor, Melibo's no-code chatbot allows for effortless chatbot deployment and process automation. The platform also offers 1-Click Training and live chat integration for ease of use.

## Key Features

**Log-In**: According to the vendor, Melibo's chatbot deployment process is designed to be simple and efficient, requiring minimal effort. The platform's no-code chatbot allows for easy automation of processes. Additionally, the integration of live chat functionality enhances the overall customer experience.

**Book demo**: The vendor claims that Melibo's chatbot can boost sales by providing valuable advice to customers, potentially generating up to 15% more revenue. Businesses can start utilizing the chatbot promptly to take advantage of its sales-enhancing capabilities.

**Conversational AI for Support, Sales & Marketing**: The vendor states that Melibo's chatbot can alleviate the support team's workload by providing accurate and fully automated responses to standard queries. This feature is touted as a valuable asset for support, sales, and marketing departments.

**Save costs. And precious resources.**: Melibo aims to help businesses optimize efficiency and reduce costs by automating workflows through AI chatbots. According to the vendor, this can free up valuable resources for other important tasks.

**Chatbot for IT support**: The vendor claims that Melibo's chatbot seamlessly integrates with existing systems and offers user-friendly features that enhance the chatbot experience. Users can benefit from the ease of use and additional functionalities provided by the platform.

**Chatbots for different areas**: Melibo offers versatile application possibilities, allowing businesses to deploy multiple chatbots on a single platform. This flexibility enables organizations to cater to different areas of their operations with specific chatbot functionalities.

**Perfect to explain products**: According to the vendor, Melibo's chatbot acts as a 24/7 consultant, providing detailed product information and recommending the most suitable products to customers. This feature aims to enhance product explanations and improve customer satisfaction.

**Super addition for support**: The vendor claims that Melibo's chatbot can automatically handle a significant number of customer queries, reducing the workload of support teams. This feature is designed to ensure a seamless support experience for customers.

**Modern design. Simply made.**: Melibo offers customizable chatbot designs that can be tailored to match a business's corporate identity. The vendor states that this feature allows for the creation of a unique chat experience that reflects the brand's aesthetics.

**Chatbot service**: According to the vendor, Melibo provides a comprehensive chatbot service that is tailored to the specific needs of businesses. This service includes identifying potentials for an AI chatbot in the company, building and testing an individualized AI chatbot with system integration, and providing ongoing support for successful chatbot implementation.

Help.com Chat

Help.com

Live2Support is a live chat software for online customer service

Live2Support

Melibo

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

MakeIT Consulting

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Chat Analytics and Reports

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Chat history and transcripts

Enables users to visualize past conversations and notes.

Chat reporting

Standard or customizable reports with user engagement metrics.

Chat and web analytics

Analytics that enable the tracking of user website visits and chat box interactions.

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Melibo

Overview

What is Melibo?