Name: Mida Recorder
Author: Mida Solutions

Digital Adoption

Help Desk

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Customer Support

Augmented Reality Development

Bug  Tracking

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Visual Collaboration

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Accounting

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Investor Relations

Revenue Management

Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Component Content Management

Data Pipeline

Electronic Data Interchange (EDI)

Fraud Detection

Hosted Virtual Desktop

Identity Governance and Administration

Industrial IoT

Integration Platform as a Service (iPaaS)

Interoperability

Managed File Transfer (MFT)

Managed Hosting

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Network Performance Monitoring

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Security Awareness Training

Vulnerability Management

Information Technology

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Customer Journey Mapping

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Marketing Automation

Marketing Resource Management

Search Marketing Intelligence

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Webinar

Marketing

Business Caller ID

Project Management

Prototyping

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Email Tracking

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eCommerce

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Operational Technology (OT) Security

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Mida Recorder, offered by Mida Solutions, is a unified recording platform designed to securely record voice and video communications from multiple sub-systems. According to the vendor, this centralized solution supports various communication technologies, such as VoIP, VoLTE, E1, DSS1, GSM-R, and SIP-R, making it compatible with different systems. It aims to cater to companies of all sizes and finds applications in various professions and industries, including contact centers, finance, public administration, transportation, and security & safety.

## Key Features

**Unified recording platform**: Mida Recorder is said to serve as a centralized solution for recording voice and video communications from multiple sub-systems, supporting all relevant communication technologies in one platform.

**100% virtualized solution, lower costs**: According to the vendor, Mida Recorder is a fully virtualized solution that can help reduce costs associated with hardware and maintenance. It is designed to efficiently utilize resources and provide scalability.

**Fast solution design**: The vendor claims that Mida Recorder offers a fast solution design process, enabling quick deployment and implementation, allowing organizations to start recording voice and video communications without significant delays.

**Simple deployment and maintenance**: Mida Recorder is reportedly designed to be easy to deploy and maintain. The vendor states that its user-friendly interface and intuitive controls make it accessible to users with varying technical expertise.

**Available for all communication technologies**: The vendor asserts that Mida Recorder supports a wide range of communication technologies, ensuring compatibility with different systems and allowing organizations to record communications from various sources.

**Blockchain secured recordings**: Mida Recorder is said to implement blockchain technology to secure recordings, ensuring the integrity and immutability of recorded communications. According to the vendor, this provides a reliable and tamper-proof record of interactions.

**Compliant with the latest privacy regulations (GDPR, MIFID2)**: The vendor claims that Mida Recorder is designed to comply with the latest privacy regulations, such as GDPR and MiFID2. It aims to help organizations meet their legal and regulatory obligations regarding the recording and storage of communications.

**Centralized call archiving**: Mida Recorder offers centralized call archiving, allowing users to easily retrieve and access specific recordings. The vendor states that the search and play console enables quick finding and listening to or viewing of specific files from any device.

**Full scalability**: According to the vendor, Mida Recorder provides full scalability, allowing organizations to expand their recording capabilities as needed. It aims to accommodate growing communication volumes and adapt to changing business requirements.

**Active call recording**: Mida Recorder supports active call recording, capturing voice and video communications in real-time. According to the vendor, this ensures accurate and comprehensive recording of all interactions.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

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Ultimate

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PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

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Mida Recorder

Mida Solutions

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Mida Recorder

Overview

What is Mida Recorder?