Name: MIDOCO Mid-office
Author: Midoco

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MIDOCO Mid-office is a solution designed to streamline and automate post-booking workflows in the travel industry. According to the vendor, this software is tailored for travel agencies, online travel agencies (OTA), and tour operators of various sizes. Professionals and businesses in the travel industry, including travel agencies, online travel agencies, tour operators, business travel agencies, and leisure travel agencies, can potentially benefit from the efficiency and automation offered by MIDOCO Mid-office.

## Key Features

**Transaction Fee Manager**: According to the vendor, the MIDOCO Mid-office's Transaction Fee Manager allows for the easy management of complex transaction fee models. This feature integrates with the MIDOCO order management system, enabling the individual mapping of customers' travel policies. It supports the calculation of transaction fees for various services, including flights, hotels, cars, train tickets, and more.

**Process Automation**: The vendor claims that MIDOCO Mid-office offers process automation capabilities to streamline workflows and reduce manual effort. This feature automates tasks related to order management, transaction processing, and other operational activities. It aims to improve efficiency, reduce errors, and ensure compliance with travel industry regulations and standards.

**Interfaces**: MIDOCO Mid-office provides interfaces to integrate with other systems and platforms used in the travel industry. According to the vendor, this feature supports seamless integration with Global Distribution Systems (GDS) and other distribution channels. It also enables integration with third-party payment providers, allowing for secure and efficient payment processing. The system's interfaces facilitate the exchange of data related to bookings, transactions, customer information, and more.

**Order Processing**: The vendor states that MIDOCO Mid-office streamlines the order processing workflow for travel management companies. This feature allows for the efficient management of bookings, including flights, hotels, cars, and other services. The system provides a centralized platform to view, modify, and update orders, aiming to ensure consistency and accuracy. Order processing features include itinerary management, reservation changes, cancellations, refunds, and rebooking.

**Task Management**: According to the vendor, MIDOCO Mid-office includes task management features to facilitate collaboration and improve productivity. This feature allows for the assignment and tracking of tasks related to order processing, customer support, and other operational activities. The system provides a centralized task management dashboard, enabling users to view and prioritize tasks. Task management features include task delegation, progress tracking, and deadline management.

**Business Intelligence**: The vendor claims that MIDOCO Mid-office offers robust business intelligence capabilities to provide valuable insights and analytics for travel management companies. This feature provides comprehensive reporting and analytics features to track key performance indicators (KPIs) and monitor business metrics. The system generates customizable reports and dashboards, allowing users to visualize and analyze data effectively. Business intelligence features aim to enable data-driven decision-making and strategic planning.

**CRM (Customer Relationship Management)**: According to the vendor, MIDOCO Mid-office includes CRM functionality to manage customer relationships and improve customer satisfaction. This feature provides a centralized customer database, storing essential customer information, preferences, and history. It supports customer segmentation and profiling for targeted marketing and personalized services. CRM features enable customer communication and engagement through various channels, including email, SMS, and notifications.

**Accounting**: The vendor states that MIDOCO Mid-office offers accounting features to streamline financial processes for travel management companies. This feature provides tools for invoicing, billing, and financial reconciliation. It supports integration with accounting software for seamless data transfer and synchronization. Accounting features include accounts receivable and payable management, general ledger, and financial reporting. The system aims to facilitate the tracking and management of travel-related expenses, commissions, and payments.

**Payment Provider**: According to the vendor, MIDOCO Mid-office integrates with payment providers to facilitate secure and efficient payment processing. This feature supports various payment methods, including credit cards, online payment gateways, and virtual wallets. The system ensures compliance with payment industry standards and regulations, such as PCI/DSS. Payment provider integration aims to enable real-time payment authorization and settlement. It provides secure storage and encryption of payment data, supporting automated payment reconciliation and reporting.

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Custom

Odoo

Acumatica delivers a set of cloud-based business software applications with dashboards, reporting tools, integrated document management, centralized security, and customization tools.

Acumatica

MIDOCO Mid-office

Enterprise Resource Planning (ERP) Systems are business management software that allows an organization to use a system of integrated applications to manage the business. ERP systems integrate development, manufacturing, sales and marketing.

Enterprise Resource Planning (ERP)

Midoco

General Ledger and Configurable Accounting

Financial management solution, including capabilities for general ledger and configurable accounting

Accounts payable

This includes the automation and tracking of payment to vendors and suppliers, with features such as payment scheduling, check printing, open purchase order alerts, document management, direct ACH bill payment, and vendor records.

Accounts receivable

This includes the management and automation of invoices and collections, with features like statements, invoices, receipts, payment reminders, customer records, auto billing, and refund checks.

Global Financial Support

Account using multiple ledgers, multiple currencies, and multiple entities

Primary and Secondary Ledgers

Record and report across multiple currencies and accounting standards with primary and secondary ledgers

Journals and Reconciliations

Automate and synchronize ledgers and processes

Configurable Accounting

Configure accounting rules and segments for each chart of accounts

Standardized Processes

Centralize financial management to facilitate standardized financial processes

Subledger and Financial Process

Revenue management solution including capabilities for subledgers and financial processes

Billing Management

Access role-based billing work area, perform discrete and recurring billing

Cash and Asset Management

Manage liquidity and cash requirements, asset transfers, disposals, reclassifications, and financial adjustments

Travel & Expense Management

Enter expenses from mobile devices, integrate credit card and travel booking, configure policy enforcement

Budgetary Control & Encumbrance Accounting

Control spending at any budget level or time interval

Period Close

Sustain fast close with integrated subledgers, intuitive dashboards, embedded collaboration

Inventory Management

The ability to track and manage the flow of goods or materials into and out of an inventory.

Inventory tracking

The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.

Automatic reordering

The software can be set up to automatically reorder a good when it falls below a certain threshold.

Location management

The software can track multiple goods across multiple locations.

Order Management

The ability to process orders, and track them from quote to cash.

Pricing

Users can set up complex and unique pricing requirements.

Order entry

Users can enter an order once, and the data flows to all the necessary units such as fulfillment and billing.

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The software facilitates credit card processing.

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The software calculates the direct costs attributable to a finished product, such as materials and labor, and includes roll-up pricing.

Order Orchestration

Define and execute order fulfillment processes for products as well as services on the same order.

Payroll Management

Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.

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Pay calculation provides for computation of employee pay with state and federal deductions.

Benefit plan administration

Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.

Direct deposit files

Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.

Reporting & Analytics

Users can report on and analyze usage, performance, ROI, and/or other metrics of success.

Dashboards

Users can create, customize and share dashboards, which provide an overview of the most important metrics.

Standard reports

The software offers pre-built reports with metrics standard to the category.

Custom reports

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This addresses a company’s ability to configure the software to fit its specific use case and workflow.

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An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

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A number of third-party plug-ins are available to expand the core functionality of the software.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

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Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

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Grants Management

Grants management solution for higher education, public sector, or non-profits with capabilities for managing financial awards for program and project funding

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Project financial management solution including capabilities for project budgeting, cost control, billing and contract management.

Budgeting and Forecasting

Establish project budgets and forecast future project financials

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Standardize, track, and control costs at all project phases

MIDOCO Mid-office

Overview

What is MIDOCO Mid-office?