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MirrorWeb provides a robust and easy-to-use platform that has been successful in helping organizations meet their compliance obligations. …
Overview
What is MirrorWeb?
MirrorWeb, from the company of the same name in the UK, is software that boasts archiving thousands of websites a year, hundreds of social media accounts, and indexes billions of documents.
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What is MirrorWeb?
MirrorWeb, from the company of the same name in the UK, is software that boasts archiving thousands of websites a year, hundreds of social media accounts, and indexes billions of documents.
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| Operating Systems | Unspecified |
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| Mobile Application | No |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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MirrorWeb provides a robust and easy-to-use platform that has been successful in helping organizations meet their compliance obligations. Registered investment advisers have found great value in its ability to monitor and archive emails and social media posts effectively. The platform helps organizations archive their web estate, including web archiving, social media archiving, archive search, and archive access.
Users of MirrorWeb have reported experiencing a positive impact on their workload, knowing that their company's online presence is being looked after by MirrorWeb. Key benefits of the product include the software's parallel crawling of multiple sites, much improved robustness, and resource discovery services. Additionally, the company's commitment to excellent client service sets them apart from other players in the market.
Overall, MirrorWeb has proved successful in solving business problems related to ensuring compliance obligations are met for registered investment advisers. The pre-crawl cycle consultation provides users with the opportunity to determine the seeds to be captured and provide post-crawl QA while also engaging in an ongoing dialogue on individual JIRA pages. With an easy implementation process and dedicated support team available to answer questions, MirrorWeb has made it easy for users to have peace of mind while managing their online presence.
User-friendly Interface: Reviewers have consistently praised MirrorWeb's user interface, which they find easy to use and navigate. Many users have appreciated the intuitive design and streamlined portal interface of the dashboard, which has helped them perform tasks quickly.
Exceptional Customer Support: Several reviewers have described MirrorWeb's customer support as exceptional. The implementation team and customer service representatives have been friendly, helpful, and always available. They have addressed ongoing needs effectively and reduced the workload on internal IT teams.
Effective Digital Archiving Solutions: Users are satisfied with MirrorWeb's digital archiving solutions that help them stay compliant. The software is cloud-native, providing excellent capability for creating and managing large-scale quality archives. Additionally, it delivers robustness and high-quality search services by utilizing the potential of cloud technology effectively.
Slow customer support: Some users have expressed concerns about the speed of MirrorWeb's customer support team. They feel that there is room for improvement and that they would appreciate faster response times.
Delayed implementation of new features: MirrorWeb has experienced some delays in implementing new features, which can be frustrating for users who are eager to advance their work with the service. This lack of timely updates has been mentioned by several reviewers.
Difficulty marking broken pages in QA: One user reported difficulty when trying to mark broken pages during quality assurance procedures. This could potentially be a problem for those looking to ensure the accuracy of their archived content, as it may impact searchability and usability.