What is Mitel SecureCloud?
Mitel SecureCloud is a managed communications platform for organizations in regulated industries, including financial services, healthcare, and the public sector. The solution operates within the Mitel Common Communications Framework (CCF) to provide a hybrid Unified Communications (UC) model that integrates cloud services with on-premises controls.
The platform's security architecture focuses on data sovereignty and regulatory compliance. Technical security measures include:
- Encryption: Utilizes AES 256-bit encryption for data at rest and Secure Real-Time Protocol (SRTP) with AES 256-bit encryption for media streams.
- Access Control: Implements a Role-Based Access Control (RBAC) framework with support for identity federation via SAML 2.0. The system adheres to NIST 800-63 password standards.
- Network Security: Includes physical and logical segmentation, perimeter firewalls, and Intrusion Detection/Prevention Systems (IDS/IPS).
- Compliance: Designed to meet standards such as DoD JITC, FedRAMP, HIPAA, GDPR, ISO 27001, and PCI DSS.
Technical specifications and capabilities include:
- Scalability: The vendor states the solution supports deployments from 250 to over 10,000 users.
- Resiliency: The Mitel Edge component allows voice and workflow services to run locally during network disruptions.
- Integrations: Supports over 200 business applications, including CRM and ERP systems.
- Data Retention: Log data is typically retained for 5 to 10 days, while retention for recordings and transcripts is configured during implementation.
Mitel SecureCloud provides multiple deployment models, including Mitel-hosted, partner-hosted, or customer-deployed cloud environments.