Name: Mobex Hosted PBX
Author: Mobex

Customer Success Management Training

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Continuous Integration

Feature Management

Development

Virtual Classroom

Education

Business Intelligence (BI)

Collaboration

Enterprise

Accounting

SaaS Spend Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AIOps

API Management

Cloud Storage

Configuration Management

Custom Software Development Services

Cybersecurity Consulting

Database-as-a-Service (DBaaS)

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Detection and Response (MDR)

Managed Public Cloud Infrastructure

Mobile Data Security

Network Behavior Analysis

Network Performance Monitoring

Sensitive Data Discovery

Service Desk Outsourcing

Software Composition Analysis (SCA)

Vendor Risk Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Market Research

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Point of Sale

Sales Enablement

Sales Incentive Compensation Management

Sales Performance Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Cloud Security Posture Management

Secure Service Edge (SSE)

Security

Banking

Church Management

Financial Services CRM

Geographic Information

Internet of Medical Things

Medical Office EMR & EHR

Mental Health

Online Voting

Revenue Cycle Management (RCM)

Vertical-Specific

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Mobex Hosted PBX is a cloud-based phone system designed to offer professional telecommunications services for businesses of all sizes. According to the vendor, this versatile solution caters to various professions and industries, including professional services, healthcare, retail, hospitality, and education.

## Key Features

**VoIP Smartphone and Laptop Apps**: The vendor states that users can take their desktop phone on the go with the VoIP smartphone and laptop apps. It allows them to send and receive calls and text messages using their company telephone numbers, enabling connectivity and productivity while working remotely. The apps are available for both Android and iOS devices.

**VoIP Desk Phones**: According to the vendor, businesses can enhance communication by adding VoIP desk phones to their workstations. These phones are easy to set up through certified VoIP trainers and provide high-quality sound and advanced features. They are compatible with Mobex's VoIP business phone system.

**Business Text Messaging**: The vendor claims that businesses can enable text messaging for their landline or toll-free number, allowing them to send and receive messages with customers using their existing telephone number. This feature provides a convenient channel for customer inquiries and information exchange, while also professionalizing communication and improving customer interactions.

**Web Console**: According to the vendor, the web console offers an easy-to-use platform for users to control all features, usage, and information related to their phone system. It allows them to manage settings and configurations in one place, access call analytics and reporting for performance tracking, and make system changes anytime, anywhere.

**Auto-Attendant**: The vendor suggests that businesses can add a virtual receptionist to their team with the auto-attendant feature. This feature enables call routing to the appropriate personnel and provides basic information, enhancing the company's professional image and improving call handling efficiency.

**Ring Groups**: According to the vendor, businesses can set up ring groups to have one number ring multiple phones simultaneously or sequentially. Customization options based on departments or teams allow for efficient call distribution and prompt answering, enhancing collaboration and teamwork.

**Time of Day Call Routing**: The vendor states that businesses can efficiently handle calls based on the time of day, day of the week, or month. This feature allows customization of call routing to meet specific needs, ensuring calls are directed to the appropriate destination during business hours and outside business hours.

**Find Me, Follow Me**: According to the vendor, the find me, follow me feature ensures users never miss a call. It enables call forwarding to multiple devices and locations, ensuring accessibility and improving responsiveness to customers.

**Unified Communications**: The vendor suggests that Mobex Hosted PBX can integrate with various communication tools such as video conferencing, instant messaging, email, and CRMs. This integration creates a unified communications platform for seamless collaboration, streamlining communication processes, and improving productivity.

**Virtual Phone Numbers**: According to the vendor, businesses can acquire virtual phone numbers with area codes from different regions or countries. This allows them to establish a local presence and serve customers in various locations, expanding their reach and improving customer accessibility. The feature simplifies communication for international businesses.

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Mobex Hosted PBX

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Mobex

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Mobex Hosted PBX

Overview

What is Mobex Hosted PBX?