Modeshift

Modeshift is a comprehensive digital mobility platform designed to cater to transit agencies of all sizes. According to the vendor, it offers a range of solutions for public transportation agencies, including account-based fare collection, mobile ticketing, CAD/AVL (Computer-aided Dispatch and Automatic Vehicle Location), real-time passenger information, and more. The target users of Modeshift include transit agency professionals, transportation planners, public transit operators, municipalities, city governments, and urban mobility professionals.

Key Features

Account-based Automatic Fare Collection: According to the vendor, Modeshift offers a media-agnostic model where all travel documents and validation history are stored within a unique digital account per passenger. It provides a comprehensive back office dashboard with key performance indicators, fare management, rider accounts, administrative tools, and reporting capabilities.

Contactless Open Loop Payments For Public Transit: The vendor states that Modeshift enables riders to make contactless payments using various methods such as Visa, MasterCard, Amex, Discover, Apple Pay, and Google Pay. The system ensures secure transactions with PCI-/DSS-compliant and EMV Level 1, 2, and 3 certification, and offers fixed and flexible fares based on capping and aggregation.

Different Modes of Validation: According to the vendor, Modeshift is versatile and supports multiple validation methods, including EMV, mobile ticketing, NFC smart cards, paper tickets, and smart wearables. This flexibility allows transit agencies to choose the validation method that best suits their needs.

Mobile Ticketing: The vendor states that Modeshift provides an intuitive mobile application for iOS and Android devices, allowing riders to purchase tickets for all fare modes. It offers convenient electronic validation through QR codes or visual inspection, and includes a robust back office system with fare management, rider accounts, and comprehensive reporting. The system is PCI/DSS compliant and supports popular payment methods such as Apple Pay, Google Pay, and bank cards.

Automatic Vehicle Location (CAD/AVL): According to the vendor, this feature provides real-time data for efficient fleet management, including accurate vehicle location and status, on-time performance (OTP) monitoring, headways management, live map and GPS playback, schedules, calendars, routes, and programs.

Real-time Passenger Information: Modeshift offers riders real-time information, including live vehicle tracking and display on the mobile app or web, estimated arrival time and trip duration, bus shelter information, and GTFS and GTFS-RT data feed for public displays, as claimed by the vendor.

Electronic Fare Validator and Ticket Vending Machines: The vendor states that Modeshift is compatible with a wide range of fare validators and ticket vending machines, allowing seamless integration with existing systems and the ability to leverage legacy hardware.

Real-time Insights & Analytics: According to the vendor, this feature generates real-time data for comprehensive reporting and analysis. Modeshift provides a set of predefined reports and the flexibility to create custom reports. Users can export data in CSV file format for further analysis and integration with popular software applications like MS Excel or Power BI.

Carbon Emissions Dashboard: According to the vendor, Modeshift collects real-time data to measure and achieve carbon neutrality. It enables transit agencies to implement smart urban mobility fare policies, optimize fleet and route planning, and integrate data with legacy systems. The system provides detailed analytics and actionable insights for continuous improvement.

Customer Service Desk: The vendor states that Modeshift offers a versatile solution to empower contracted resellers in selling fare products. It simplifies fare sales and data management for resellers, enhancing customer experience and facilitating revenue tracking.