Name: Monitera Engage
Author: Monitera

Help Desk

Web and Video Conferencing

Customer Support

Feature Management

Functional Testing

Mind Mapping

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

Enterprise Search

Integrated Workplace Management (IWMS)

Intellectual Property (IP) Management

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

eLearning Content

Human Resources

3D Printers

3D Printing

Business Process Automation

Cloud Storage

Configuration Management

DevSecOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Remote Monitoring and Management

SaaS Backup

Scale-Out Storage

Server Virtualization

Static Application Security Testing (SAST)

Storage Area Network

Test Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Event Management

Marketing Attribution

Marketing Automation

Search Marketing Intelligence

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Accounting

Direct Secure Messaging

Home Health Care

Hospital Management

Medical Office EMR & EHR

Population Health Management

Veterinary

Vertical-Specific

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Monitera Engage is a social media monitoring and online channel tracking solution designed to provide real-time insights and comprehensive analysis. According to the vendor, this product is specifically tailored for brands, digital agencies, call centers, and research centers. It is used by marketing professionals, social media managers, customer service representatives, market researchers, and public relations practitioners across various industries.

**Realtime Insights**: The dashboard provides real-time insights, allowing users to stay updated on the latest information and trends. According to the vendor, this feature helps in making proactive decisions based on real-time data and provides a comprehensive view of the digital landscape.

**Instant Notifications**: Users receive 24/7 notifications to stay informed about important messages. According to the vendor, this feature enables immediate response to critical situations, helping in addressing customer concerns promptly and engaging with stakeholders in a timely manner.

**Advanced Reporting**: The product generates detailed reports for measuring brand awareness. According to the vendor, this feature provides insights into specific periods and highlights important topics, helping in formulating strategic plans based on data analysis and enabling better decision-making by understanding brand performance.

**Cover All Digital Media**: The product tracks over 10 million sources in more than 50 languages, including social media platforms like Twitter, Facebook, Instagram, and YouTube. According to the vendor, this feature includes monitoring news portals, blogs, review websites, complaint sites, and forums, providing a comprehensive overview of online conversations.

**AI-Empowered Perception Analysis**: The product utilizes AI-powered data classification for brand and competitor analysis. According to the vendor, this feature provides perception analysis to identify brand strengths and weaknesses, helping in taking necessary actions to improve brand perception and offering valuable insights for developing effective communication strategies.

**Specific Integration**: The Monitera API allows data transfer to Call Center Systems or CRM systems, ensuring seamless integration with existing business tools. According to the vendor, this feature facilitates efficient data management and analysis, ensuring data accessibility and usability across different platforms.

**Measuring Brand Perception**: The product measures brand perception in the digital world. According to the vendor, this feature provides insights for developing effective communication strategies, helps in understanding customer sentiment and feedback, and enables brand positioning based on perception analysis.

**Crisis Management**: The product instantly identifies potential crisis situations for brands, providing real-time analysis of data with risk potential. According to the vendor, this feature helps in managing and mitigating brand crises effectively, enabling proactive crisis response and reputation management.

**Social Media and Process Consultancy**: The product offers consultancy for social media analysis, research, and CRM processes. According to the vendor, this feature provides guidance on managing social media communication effectively, assists in optimizing social media strategies and campaigns, and helps in improving customer engagement and brand reputation.

**Opportunities**: The product identifies opportunities to increase brand awareness. According to the vendor, this feature helps in leveraging positive communication about the brand, assists in creating viral impact and engaging brand ambassadors, and provides insights into campaign performance and factors influencing spread.

Trackur is designed for reputation management. It searches for mentions across the social web, and indicates the influence of people making the comments.

Trackur

VinTank is a social media management solution for the wine and restaurant industry.  Measuring over 350 million conversations about wine, profiling over 14 million social wine consumers and serving over 4500 wine brands, VinTank helps wineries and restaurants connect and understand their customers.

VinTank

Monitera Engage

At the most basic level, social monitoring incorporates scanning the web for potential PR crises, identifying industry trends, gathering intelligence on competitors and identifying sales opportunities. But the quantity of data these tools return can be overwhelming. Many tools have filters to help remove noise, and some include sentiment analysis which helps to categorize comments into positive or negative categories, but this is still a somewhat inexact science. 

Tools are distinguished by the social channels covered and number of languages supported.

Social Media Monitoring

Monitera

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Monitera Engage

Overview

What is Monitera Engage?