MonitorMate

MonitorMate is a real-time risk and compliance monitoring platform built for life sciences companies. It gives compliance teams visibility into risk assessments, field interactions, digital communications, data auditing, and high-risk activities across an organization. The platform monitors speaker programs, live and virtual meetings, emails, messaging apps, and social media, mapping activity to relevant policies, red flags, escalation workflows, and remediation plans.

Key Features:

The MonitorMate lifecycle includes Risk Assessment and Mitigation Planning at the country or regional level, event monitoring with customized templates and business rules, issue management with a configurable remediation process, and investigation tracking with restricted data access for authorized user groups.

Configuration and Workflow:

MonitorMate integrates with a variety of source systems and supports complex business rules without requiring coding. User roles and permissions are configurable so individuals only access relevant data. The platform includes automated workflows, email notifications, customizable reminders, and an audit trail that tracks activity dates and status.

Analytics and Global Use:

Customizable dashboards display metrics including plan versus actual comparisons, monitoring summaries, remediation reports, risk assessment data, and email monitoring activity. MonitorMate supports multi-jurisdiction compliance tracking, with access controls that allow compliance teams at the country or regional level to manage and view only the data relevant to their scope. The platform also includes an AI powered document search feature for querying stored documents with instant, chat-style responses.

MonitorMate is part of a connected compliance suite alongside EngageMate and SpendMate.