Name: moveXM
Author: TTR Group

Help Desk

Web and Video Conferencing

Customer Support

Chatbot

Feature Management

Performance Testing

Development

Business Intelligence (BI)

Calibration Management

Collaboration

Embedded Business Intelligence (BI)

Enterprise Search

Enterprise

Accounting

Accounting and Tax Services

Financial Risk Management

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

Employee Performance Management

HR Management

On-Demand Payment

Payroll

Relocation

Resume Parsing

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

3D Printing

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Database DevOps

Disk Cloning

Fraud Detection

IT Professional Services

Integration Platform as a Service (iPaaS)

Interoperability

Metadata Management

Network Performance Monitoring

Product Implementation Services

Remote Desktop

Remote Monitoring and Management

Secure Email Gateway

Server Virtualization

Test Management

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Enterprise Marketing Management

Event Management

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Enablement

Sales Training

Sales

Secure Service Edge (SSE)

Security

Car Rental

Construction Takeoff and Estimating

Direct Secure Messaging

Home Health Care

Insurance Agency Management

Intelligent Document Processing

Medical Office EMR & EHR

Population Health Management

Vertical-Specific

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moveXM, developed by moveXM GmbH, is a Customer Experience Management platform that aims to enhance the overall customer experience. According to the vendor, this versatile solution caters to the needs of small and medium-sized businesses (SMBs) as well as large enterprises. Professionals and industries in retail, publishing, financial services, healthcare services, and the automotive industry, among others, utilize moveXM for their customer experience management needs.

## Key Features

**Customer Feedback Collection**: According to the vendor, moveXM allows users to collect customer feedback throughout the entire customer journey, covering all relevant channels. It also offers the capability to import, verify, and clean contact data from CRM and other sources automatically.

**Problem Resolution**: The vendor claims that moveXM helps identify and address customer dissatisfaction to prevent customer churn. It is designed to efficiently solve customer issues and improve customer service, with the aim of transforming dissatisfied customers into loyal advocates.

**Insights Generation**: moveXM reportedly enables users to discover potential areas for improvement using AI, automatic text analysis, and intuitive dashboards. The vendor states that valuable insights can be gained to drive business decisions and enhance the overall customer experience. Additionally, moveXM allows for monitoring social media feedback to further enrich these insights.

**Customer Experience Enhancement**: According to the vendor, moveXM helps businesses continuously improve customer satisfaction and loyalty. It aims to address weaknesses and differentiate from competitors, with the ultimate goal of increasing revenue and ROI by creating exceptional customer experiences.

**Integration**: moveXM can be connected with various applications such as CRM, ERP, social media, eCommerce, and more, according to the vendor. This integration capability aims to streamline data flow, enhance data accuracy and consistency, and maximize the value of existing systems and tools.

**KPI-based Reports**: moveXM reportedly offers preconfigured reports and widgets that provide a quick overview of customer service performance. The vendor claims that users can identify and improve weaknesses to continuously enhance customer service. Additionally, moveXM aims to foster long-term customer loyalty by ensuring personalized attention.

**Individual Customer Journeys**: moveXM is designed to provide users with a comprehensive view of each customer's details, allowing for efficient addressing of their needs. The vendor states that customer issues can be solved in a traceable and reproducible manner, saving time onboarding and training with detailed customer information.

**Additional Features**: According to the vendor, moveXM offers additional features such as utilizing feedback as an opportunity for improvement, customizing the workspace for optimal performance, exporting data for further analysis and processing, ensuring no customer issue goes unresolved, and escalating complaints to the appropriate team member for resolution.

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moveXM

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

TTR Group

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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moveXM

Overview

What is moveXM?