Name: MyOffice PBX
Author: IP Communications

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

Development

Business Intelligence (BI)

Collaboration

Enterprise Feedback Management

Interactive Voice Response (IVR)

Manufacturing Execution

Payment Facilitation

Supply Chain Management

Enterprise

Accounting

CTRM

Corporate Performance Management (CPM)

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Course Authoring

HR Compliance

HR Management

Payroll

Professional Employer Organizations (PEO)

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Enterprise Flash Array Storage

File Sync and Share

Fraud Detection

High Availability Cluster

In-Memory Databases

Integration Platform as a Service (iPaaS)

Internet Security

Network Operating Systems

Network Performance Monitoring

Remote Monitoring and Management

SaaS Management

Software Defined Storage (SDS)

Threat Hunting

User Virtualization

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Digital Signage

Email Deliverability

Email Marketing

Graphics

Headless CMS

Marketing Automation

Online Reputation Management

Retail Media Advertising

Social Media Management

Social Media Publishing

Survey & Forms Building

Technology Review

Web Analytics

Marketing

Field Service Management

Project Management

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

Intrusion Detection

Security

Auto Repair

Building Information Modeling (BIM)

Construction Management

HIPAA Compliance

Homeowner's Association (HOA) Management

Insurance Agency Management

Investment Portfolio Management

Law Practice Management

Legal Billing

OSS/BSS (Operations Support/Business Support)

Retail Analytics

Vertical-Specific

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Crowdtap

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MyOffice PBX, offered by IPComms, is a cloud-based business phone system designed to help businesses effectively manage their phone communications. According to the vendor, this versatile solution offers a range of features and functionalities, including a virtual PBX system that allows businesses to make and receive calls, set up auto attendants, and manage extensions. It is marketed as suitable for businesses of all sizes, from small startups to large enterprises. According to the vendor, professionals and industries such as professional services, healthcare, retail, hospitality, and education can benefit from the convenience and efficiency provided by MyOffice PBX.

## Key Features

**Auto Attendants**: According to the vendor, MyOffice PBX provides virtual receptionist functionality through auto attendants. Calls are automatically answered, and callers are presented with a menu of options to reach the appropriate department or extension. Time of day routing is also available to ensure callers are directed appropriately based on the time of day.

**Web Control Panel**: The vendor claims that MyOffice PBX offers an easy-to-use web control panel that allows administrators to manage the PBX system. It provides different levels of control, including an administrative interface for system moves, adds, and changes, and an end-user interface for individual user feature management.

**Extensions**: According to the vendor, MyOffice PBX allows businesses to create and manage unlimited extensions. It supports various types of extensions, including IP phones, virtual extensions, softphones, and ATA connections.

**Virtual Extensions**: The vendor states that MyOffice PBX enables the connection of landlines and cell phones to the system through virtual extensions, utilizing advanced call forwarding.

**Free Long Distance**: MyOffice PBX includes unlimited domestic long-distance calling within the USA and Canada, according to the vendor. It also covers toll-free inbound and outbound calling.

**Toll-Free Numbers**: The vendor claims that MyOffice PBX offers the option to order new toll-free numbers or transfer existing ones.

**Music on Hold**: MyOffice PBX provides a selection of over 77 tracks of music for callers placed on hold, according to the vendor.

**Professional Greetings**: The vendor states that MyOffice PBX has partnered with professional voice-over talent to provide quality greetings and messages for the PBX system.

**Call Recording**: According to the vendor, MyOffice PBX allows businesses to automatically record phone calls for quality assurance, training, or compliance purposes.

**User Groups**: MyOffice PBX offers user groups, also known as hunt groups or departments, according to the vendor. This feature allows businesses to efficiently route calls to groups of phones that share similar office functions.

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MyOffice PBX

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

IP Communications

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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What is MyOffice PBX?