Neo Agent
What is Neo Agent?
Neo Agent provides Agentic Enterprise Service Management for managed service providers (MSPs). It uses ticket context, historical resolutions, and client documentation to recommend or execute support actions across connected operational systems.
Key Capabilities
- Ticket resolution: Investigates requests, selects remediation actions, and suggests or performs fixes under configured permissions and approvals.
- Operational execution: Provisions and deprovisions Microsoft 365 users, searches for relevant remote monitoring and management (RMM) scripts, and executes scripts against ticket-related devices.
- Service coordination: Classifies and dispatches tickets, identifies duplicates, and reviews completed tickets against configurable quality criteria. Technicians can also request actions through Microsoft Teams.
Audience & Use Cases
- Audience: MSP service managers, support technicians, and IT administrators.
- Use cases: First-line support resolution, employee account provisioning, endpoint remediation, and ticket quality review.
Technical Specifications
- Professional services automation (PSA) connections: ConnectWise PSA, Autotask, and HaloPSA.
- Knowledge connections: IT Glue and Hudu.
- Execution controls: Test mode, technician approvals, and per-tool permissions for no access, read access, or write access.
Categories & Use Cases
Technical Details
| Mobile Application | No |
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FAQs
What is Neo Agent?
Neo Agent provides Agentic Enterprise Service Management for managed service providers (MSPs). It uses ticket context, historical resolutions, and client documentation to recommend or execute support actions across connected operational systems.