Name: Neon CCM
Rating: 7 (1 reviews)
Author: Neon One, LLC

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Crypto Asset Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Debugging

Edge Computing

Event Monitoring

Fraud Detection

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Packet Analyzer

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

WAN Optimization

Web Content Filtering

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales

Microsegmentation

Security

Animal Shelter

Animation

Computer-Aided Design (CAD)

Construction Management

Debt Collection

Tax Practice Management

Vertical-Specific

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Neon CCM has proven to be an invaluable tool for users in solving various business problems. From providing required information to funding sources, to identifying unmet needs within their company, the software streamlines processes and improves efficiency. Users appreciate the wealth of information available through reports and statistics, enabling them to gain a comprehensive understanding of their organization's structure and focus. By analyzing possible improvements in detail, users are able to make informed decisions that drive progress. Despite occasional hiccups, the support staff has been praised for effectively managing expectations and providing excellent assistance.

Working with the software provider, CiviCore, is described as a positive experience by users who commend their communication and delivery of exceptional end products. Neon CCM proves particularly beneficial for small human services organizations as it caters to their specific needs without exceeding budgetary constraints. Its ability to track patient participation in clinic interventions across multiple locations is invaluable, offering insights into program fidelity, patient attendance, contact attempts, and other essential data for successful project implementation. Moreover, the software facilitates efficient staff productivity tracking and program reach measurement since it ensures robust documentation due to its user-friendly navigation. Users can also generate custom reports tailored to their research and reporting needs.

Neon CCM enhances the ability to serve students and monitor their performance, while also bolstering volunteer management capabilities. This aids in recruitment efforts and substantially improves volunteer retention due to easier access to volunteer data and relevant programming issues. The enhanced data tracking provided by the software has yielded tangible results for users by increasing funding opportunities. Overall, Neon CCM comes highly recommended by users who recognize its value regardless of specific organizational requirements.

Difficulty in Communication: Some users have experienced challenges communicating with the company representative to identify their specific needs, resulting in prolonged back-and-forth exchanges. This has caused frustration and delays in addressing user requirements.

Complex Implementation Process: Several reviewers have mentioned that the implementation process for Neon CCM is complex and time-consuming. It can take several months to complete, leading to a difficult transition period as users need to navigate between new and old processes. This has resulted in inaccuracies in data collection during the transition phase.

Limitations on Features and Functionalities: Users have reported limitations on features and functionalities within Neon CCM. While accommodations can be made by the company, they are described as tedious. Some desired capabilities may not be possible without additional support from the company, causing inconvenience for users.

Highly Customizable: Many users have praised Neon CCM for its high level of customization, allowing them to tailor the software to their specific needs. Numerous reviewers have mentioned that this flexibility is a major advantage, as it enables them to make changes and adjustments as their organization grows and evolves.

User-Friendly Interface: The ease of use and user-friendly interface of Neon CCM have been highlighted by several reviewers. Users appreciate the intuitive design, which minimizes the need for extensive training and reduces the occurrence of user errors. This aspect has proven beneficial for staff members with limited computer skills and confidence.

Outstanding Customer Support: The exceptional customer support provided by CiviCore is repeatedly commended by users. Many reviewers express satisfaction with the timely updates they receive from representatives, as well as personal calls when they have questions or submit tickets. Several users also praise CiviCore's project managers for their responsiveness and ability to explain complex issues in a way that is easily understood by day-to-day users.

Neon CCM is a highly customizable software platform designed to help human services organizations manage daily client and case management tasks. With streamlined solutions to save time and enhance productivity, Neon CCM offers an all-in-one solution for nonprofits and public agencies alike. One of the key features of this platform is its ability to organize data effectively and generate detailed reports for funding, grant, or regulatory purposes.

This powerful software includes an activity tracking tool that enables users to track attendance at events while also logging interactions with clients in order to provide effective customer service. Surveys and assessments can be administered via the platform which aids in running programs and collecting valuable client information. Additionally, volunteers can be tracked using Neon CCM's volunteer management tools, providing users with real-time insights into their organization's resource allocation.

With triggers and alerts available throughout the system, deadlines are never missed even when other tasks are being performed automatically through process automation functionality. Overall, Neon CCM provides tailored solutions that enable human services organizations to focus on better serving their constituents by streamlining administrative tasks such as data entry processes while accessing client data from one centralized location whenever it is needed most.

Neon CCM (Custom Client & Case Management) offers what the vendor describes as a secure, cloud-based solutions for tracking client information, and outcome reporting.

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Case Management Software approaches the task of dealing with work to be done to achieve a customer-centric outcome, which is generally not repeatable. Cases are responses to customer problems, claims, or requests that require intervention by skilled knowledge workers, and cannot be handled by straight-through automated processing.

Case Management

Neon One, LLC

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Case Management Software

Neon CCM

Overview

What is Neon CCM?