NextCom CRM Complete

NextCom's CRM Complete helps users connect with customers at the right time and place, optimizing the communications with customers, as well as manage tasks like customer follow-up, meetings, surveys, offers, sales, order processing and support management.

The "Always Included" feature set is the standard set and includes customer database, pipeline management, list management, product system, order handling, and an inbuilt Statistics Center

Available modules to extend its basic features include:

• CRM Service - A customer service module that includes a customer calling card for tracking details of past interactions.
• CRM Sales - Support for special personalized offers, call queues, and a predictive dialer.
• CRM Marketing - Adds campaign management features, landing pages, and an event portal

Alternative to the CRM Complete edition, which includes the above modules, is CRM Enterprise, a higher tier solution which extends the platform with ERP features (financial management, HR management, etc.).