Name: Ngage Live Chat
Author: Internet Brands

Help Desk

Web and Video Conferencing

Customer Support

PHP Frameworks

Text Editors

Development

Admissions and Enrollment

Online Proctoring Software

Education

Business Intelligence (BI)

Collaboration

Contract Analysis

Corporate Performance Management (CPM)

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Complex Event Processing

Data Pipeline

Data Virtualization

Database-as-a-Service (DBaaS)

Disk Cloning

Endpoint Security

Enterprise Service Bus

Extended Detection and Response (XDR)

Firewall

Fraud Detection

Hosted Virtual Desktop

Integration Platform as a Service (iPaaS)

Interoperability

Network Performance Monitoring

Software Defined Networking (SDN)

Storage as a Service (STaaS)

User Virtualization

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Email Marketing

Marketing Attribution

Marketing Automation

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Proposal

Sales Intelligence

Sales

Data-Centric Audit Protection (DCAP)

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Construction Accounting

Construction Takeoff and Estimating

Fleet Maintenance

Fleet Management

Insurance Policy Administration Systems

Online Fax

Population Health Management

Public Transportation

Telemedicine

Text Analysis

Vertical-Specific

medium

small

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

Olark

Live Chat

large

Starter

Team

Busniess

LiveChat

Real-time messaging

Chat notifications

Prospecting

Third-party integrations

Chat widgets

Chat transfer

Top Rated 2023

Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.

The Early Stage program

Proactive Support Plus add-on

Expert

Advanced

Essential

Intercom

Incident and problem management

Self Help Community

Multi-Channel Help

Organize and prioritize service tickets

Expert directory

Subscription-based notifications

ITSM collaboration and documentation

Ticket creation and submission

Ticket response

External knowledge base

Internal knowledge base

Customer portal

Social integration

Email support

Help Desk CRM integration

Free

Basic

Professional

Zoho SalesIQ

Zoho

Downloadable licence

Medium

Small

Large

LiveAgent

Automated responses

Attachments/Screencasts

SLA management

Forums

Q and A

Surveys/polls

Live help chat

Phone support

Call scripting

QualityUnit, LLC

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Premium

Gist

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

Zendesk Chat

Likelihood to Recommend

Likelihood to Renew

Support Rating

Zendesk

Genesys DX (discontinued)

Usability

Discontinued Products

Freshchat

Implementation Rating

Freshworks Inc

SnapEngage

Qualified

Qualified.com

Vertical markets software specialist Internet Brands offers and supports Ngage Live Chat, a live chat tool for law offices, medical practices, or automotive dealers.

Ngage Live Chat

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Internet Brands

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Alerts and reminders for chat requests, missed messages, appointments, etc.

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

The ability to transfer live interactions to different departments or agents.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Enables users to visualize past conversations and notes.

Standard or customizable reports with user engagement metrics.

Analytics that enable the tracking of user website visits and chat box interactions.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

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Ngage Live Chat

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Alternatives Pricing

Olark

What is Olark?

LiveChat

What is LiveChat?

Product Details

What is Ngage Live Chat?

Ngage Live Chat Technical Details

Comparisons

Compare with

Olark

LiveChat

Intercom

Zoho SalesIQ

LiveAgent

Gist

Zendesk Chat

Genesys DX (discontinued)

Freshchat

SnapEngage

Qualified

Reviews