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NGNShadowCoach

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What is NGNShadowCoach?

NGNShadowCoach is a screen monitoring and live supervisor-to-agent chat system designed for Contact Centers. It is a plug-and-play tool designed to improve team management. NGNShadowCoach users can record the agent’s screen as well as both the computer audio and any input audio. Recorded files are maintained for as long as a customer has enough storage space to keep them.

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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2023
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2024
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2025
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2026
Top Rated 2026

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is NGNShadowCoach?
NGNShadowCoach is a screen monitoring and live supervisor-to-agent chat system designed for Contact Centers. It is a plug-and-play tool designed to improve team management. NGNShadowCoach users can record the agent’s screen as well as both the computer audio and any input audio. Recorded files are maintained for as long as a customer has enough storage space to keep them.