Nicus Reviews and Ratings

Customizable Reporting: Reviewers have found Nicus to be highly customizable in terms of its reporting capabilities. Out-of-the-box reports were exceptional, and customization was seen as a significant advantage by multiple reviewers. Customizing reports and tables was easy with the drag-and-drop interface, making it accessible for a variety of users in IT and business.

Excellent Customer Service: Nicus has received high praise from reviewers for its customer service and partnership approach. The staff is knowledgeable, helpful, professional, and provided outstanding support in improving ITFM processes according to some reviewers.

Flexible Solution: A reviewer stated that Nicus was highly flexible and adaptable to most any need requested by users. It allowed IT service input files to be automated and mapped to customers while also being viewed as a single source of truth inside an IT organization, helping build customer confidence by consistently producing the same information.