Name: NocRoom Hosted PBX
Author: NocRoom

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Interactive Application Security Testing (IAST)

Development

Academic Advising

Online Learning

Education

Business Intelligence (BI)

Collaboration

File Sharing

Risk Management

Workspace Planning

Enterprise

Accounting

Digital Banking

Invoicing

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Configuration Management Databases

Data Collaboration

Data Lakehouse

Database Load Balancing

Enterprise Architecture Management

Fraud Detection

Hyper-Converged Infrastructure

IT Asset Disposal

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

License Management

MLOps

Managed IT Service

Network Monitoring

Network Performance Monitoring

Password Management System

Release Management

Secret Managers

Secure Email Gateway

Session Border Controllers

Virtual Private Cloud (VPC)

WiFi Hotspot

Information Technology

A/B Testing

AI Writing Assistant Software

Ad Serving & Retargeting

All-in-One Marketing

Audience Intelligence

Content Management

Creative Collaboration

Demand Generation

Digital Content Creation

Email Marketing

Marketing Analytics

Marketing Automation

Online Proofing

Social Media Management

Social Media Marketing

Survey & Forms Building

Swag Management

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales Gamification

Sales

Video Surveillance

Security

Debt Collection

Equipment Rental

Laboratory Information Management

Membership Management

Real Estate

Vertical-Specific

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NocRoom Hosted PBX is a cloud-based telephony solution specifically designed for small and medium-sized businesses. The vendor offers a range of features, including call forwarding, voicemail, call recording, and auto-attendant. This solution caters to various industries such as professional services, healthcare, retail, hospitality, and education. By leveraging internet connectivity, businesses can seamlessly manage their communication needs, potentially improving operational efficiency and enhancing customer interactions.

## Key Features

**Cloud-based phone system**: NocRoom Hosted PBX operates in the cloud, enabling businesses to make and receive calls over the internet, eliminating the need for traditional phone lines.

**Call forwarding**: Easily redirect incoming calls to another phone number or extension, ensuring important calls are promptly answered.

**Voicemail**: NocRoom Hosted PBX provides voicemail functionality, allowing users to receive and store voice messages when they are unavailable to answer calls.

**Call recording**: Record incoming and outgoing calls for quality assurance, training, or compliance purposes.

**Auto-attendant**: NocRoom Hosted PBX offers an automated attendant feature that greets callers and provides menu options to direct their calls to the appropriate department or extension.

**Interactive Voice Response (IVR)**: Customize IVR menus to provide callers with self-service options, such as checking account balances or scheduling appointments.

**Call queuing**: Efficiently manage high call volumes by placing incoming calls in a queue and automatically routing them to available agents or departments.

**Conference calling**: NocRoom Hosted PBX supports conference calling, facilitating real-time collaboration among multiple participants.

**Call analytics**: Gain insights into communication patterns with detailed call analytics and reporting, tracking call volume, duration, and other key metrics.

**Mobile app**: Access the NocRoom Hosted PBX system on mobile devices, allowing users to make and receive calls using their business phone number, enhancing flexibility and accessibility.

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

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Vonage Business Cloud is a communication solution aimed at small-midsize companies. It integrates with third party applications, and includes IP-PBX capabilities, video conferencing, and collaboration tools. Pricing starts at $19.99 per month and increases with the amount of phone lines needed.

Mobile

Premium

Advanced

NocRoom Hosted PBX

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

NocRoom

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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NocRoom Hosted PBX

Overview

What is NocRoom Hosted PBX?