Occam Razor

Occam supports contact center ecosystem testing with Razor, a Customer Experience (CX) validation and monitoring platform. The platform empowers organizations to continually refine and deploy exceptional customer journeys across their contact center landscapes.

Razor serves as a catalyst for collaboration and innovation across the entire CX development lifecycle, and serves to accelerate the pace of customer experience enhancements. It offers real-time, continuous feedback on the performance of cloud-based or on-premise CX operations. This enables the early detection of customer-impacting errors, allowing for swift remediation.