Name: Omneo
Author: Omneo

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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Omneo, developed by MindArc, is a clienteling, loyalty, and CX management solution specifically designed for omnichannel retailers. This platform caters to small to large discretionary retailers, including both brick-and-mortar stores and ecommerce businesses. According to the vendor, Omneo is utilized by professionals in various industries, such as retailers, customer experience experts, marketing specialists, and sales professionals. The software aims to empower retailers to enhance customer engagement, drive loyalty, and deliver exceptional experiences.

## Key Features

**Clienteling**: According to the vendor, this feature allows retailers to easily identify and service their best customers by understanding their unique journey, interests, behaviors, and intent.

**Profile Portal**: The vendor claims that this feature enables retailers to connect and aggregate customer data to uncover actionable insights. Retailers can gain a 360° view of customer information, history, intentions, as well as inventory, staff, and store locations.

**Loyalty & Incentives Programs**: The vendor states that retailers can create and manage loyalty and incentives programs, determining unique rewards and incentives such as rewards, vouchers, points, experiences, and gamification tactics.

**Customer Feedback**: According to the vendor, this feature allows retailers to collect and manage customer feedback to improve products and services. Retailers can gather insights and opinions directly from customers to make data-driven decisions.

**Reporting**: The vendor claims that Omneo provides robust reporting capabilities, allowing retailers to track and analyze key metrics and performance indicators. Retailers can gain insights into customer behavior, program effectiveness, and overall business performance.

**Product Feedback**: According to the vendor, retailers can collect and manage product feedback from customers, understanding preferences, identifying product improvements, and making data-driven decisions.

**Customer App**: The vendor states that retailers can engage and interact with customers through a dedicated mobile application, providing personalized content, offers, and services to strengthen relationships and drive engagement.

**eReceipts**: According to the vendor, this feature enables retailers to provide digital receipts to customers, eliminating the need for paper receipts and offering convenience while reducing environmental impact.

**Recommendations**: The vendor claims that Omneo provides a recommendations feature that allows retailers to offer personalized product recommendations based on customer data and algorithms. This feature aims to increase customer engagement, cross-selling, and upselling opportunities.

**Save to Lists**: According to the vendor, this feature allows customers to save products to lists for future reference or purchase. Customers can create wish lists, shopping lists, or curated collections to enhance their shopping experience.

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CXone Mpower Ultimate Suite

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Genesys Cloud CX

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Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Omneo

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What is Omneo?